ConnectWise FTW!
May 30, 2017

ConnectWise FTW!

Nathan Owens | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ConnectWise Control

I use ConnectWise Control to remotely connect to workstations and servers for technical support and administrative duties. I also use the command line functionality a good deal to remotely deal with issues without interrupting the user. The users I support are both internal and remote across the US so having a reliable remote desktop utility is key to giving my users the best support I can.

Pros

  • Ease of Use
  • Great tools
  • Reliability

Cons

  • The pricing could be more competitive
  • More pricing tiers to choose from
  • Definitely increased efficiency of technicians through support for multiple sessions. Without this ability much time would be lost only being able to work on one issue at a time.
  • Efficiency gain through fast connection time and remote session speed is key as well. The lack of latency makes dealing with issues as easy as possible.
More tools, better functionality, better cost.
The admin command line functionality is great for handling domain issues with remote employees. Without it, dealing with creating a local admin user would be a huge pain. With ConnectWise control I can run a few simple commands and have a local admin account created and a computer removed and re-added to the domain in minutes.

ScreenConnect Feature Ratings

Remote Administration
9.4
Screen sharing
10
File transfer
8
Instant message
10
Secure remote access with Smart Card authentication
Not Rated
Over-the-Internet remote session
10
Initiate remote control from mobile
8
Remote management of servers & workstations
10
Remote Active Directory® management
Not Rated
Centralized management dashboard
8
Session record
10
Annotations
10
Multi-platform remote control
10

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