A great, cost-effective alternative to expensive remote desktop solutions.
August 04, 2017
A great, cost-effective alternative to expensive remote desktop solutions.
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with ConnectWise Control
Our organization uses ConnectWise Control for its remote management of nine computers and, occasionally, the remote desktop assistance for clients and independent contractors. Many of our organizational staff work non-traditional hours or work from home or on job sites, so it's essential for those individuals to have remote access to our computer systems at work. ConnectWise Control provides an easy to use solution for users to connect remotely to any device. At the same time, when clients need help on their computers, I can simply direct them to a vanity URL with our company name and follow easy to use steps to connect to one of our technicians.
- Remote access and administration of company computers.
- Remote support for clients.
- Ease of use for both office staff and clients.
- Mac software is a little lacking compared to Windows.
- Their iOS app needs improvement, but they've been working on this with recent releases.
- We've retained clients who struggled to use our software by offering remote support to get any issues corrected.
- Remote access provides greater productivity for our on-the-go and work from home employees who previously struggled to access systems and files outside the office.
- High system reliability means we can always count on the system to work when needed the most.
The big distinguisher between ConnectWise Control and LogMeIn Pro comes down to price. LogMeIn Pro continued to hike up the price each time we renewed for a year, and they simply didn't improve considering the amount of money we had to pay more with each renewal. ConnectWise Control offers a comparable product to LogMeIn at a fraction of the price. The price has not risen once since we first purchased it, and they've added a magnitude of features over the years.