ConnectWise - Great remote tool at a fair price!
Updated December 14, 2017

ConnectWise - Great remote tool at a fair price!

Rob Battaglia | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)

We use ConnectWise Control to connect to client computers and solve problems they have with their software and hardware.

Pros

  • Easy to access machines that have the software installed - like servers.
  • Easy to have users access the website to input a connection code.
  • Easy to send the clients an email with the connection link embedded.

Cons

  • More live support options.
  • More abilities to force reboots of computers that are in a bad state.
  • Increases tech. efficiency.
  • Gives techs the ability to remote in from anywhere and solve issues.
LogMeIn, Citrix GoToSupport. These two program were overpriced and did not have the simple interface to use.
The interface is really easy to use - much easier than some of their competition. Using a web interface to access client machines instead of software makes it easier to implement and use.

ScreenConnect Feature Ratings

Remote Administration
10.0
Screen sharing
10
File transfer
10
Instant message
10
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
Not Rated
Over-the-Internet remote session
10
Initiate remote control from mobile
10
Remote management of servers & workstations
10
Remote Active Directory® management
Not Rated
Centralized management dashboard
10
Session record
Not Rated
Annotations
Not Rated
Monitoring and Alerts
Not Rated
Multi-platform remote control
10

ConnectWise Control (formerly ScreenConnect) Training

ConnectWise is a great tool to login into a user's computer and training them on a variety of applications. You can easily show them the functions of a program and then watch as they practice what they have learned.

ConnectWise Control (formerly ScreenConnect) Support

Very easy to use web interface. Ability to send an email with the connection link simplifies supporting clients. Blanking out client screen with custom message lets end user know you are the one accessing their system.

ConnectWise Control (formerly ScreenConnect) Reliability

This program continually evolves to give us the best possible remote control possible. Where other companies are bundling unwanted features and charging more for what we do not want, ConnectWise gives us exactly what we need to control a users's systems at a good price.

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