ScreenConnect always works when I need it.
Updated December 14, 2017

ScreenConnect always works when I need it.

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)

We use it to easily to connect and control existing clients as well as setting temporary or impromptu remote sessions for computer support. We find it very easy to use on the technician side and easy for end users, without much input, to get connected on their side.

Pros

  • Ease of use for technicians
  • Ease of use for end user
  • Keeping sessions between reboots
  • It's paid for itself many times over in saved travel and jobs won due to the speed and effectiveness.
I believe the ease of use is much better with screenconnect.
TeamViewer, Squarespace, Amazon S3 (Simple Storage Service)
It would be great for a small business wanting to connect remotely to users or workstations.

ScreenConnect Feature Ratings

Remote Administration
10.0
Screen sharing
10
File transfer
10
Instant message
10
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
Not Rated
Over-the-Internet remote session
10
Initiate remote control from mobile
Not Rated
Remote management of servers & workstations
10
Remote Active Directory® management
Not Rated
Centralized management dashboard
Not Rated
Session record
10
Annotations
10
Monitoring and Alerts
Not Rated
Multi-platform remote control
10

ConnectWise Control (formerly ScreenConnect) Support

We use it on a daily basis for remote control and access to our clients. It perfectly suits our needs to existing customer connections and to easily get connected to first time customers with very little effort on their part and ours. We would recommend it to anyone looking for a remote control solution.

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