Item: ConnectWise ScreenConnect
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

We use ScreenConnect for remote access as a replacement for TeamViewer. It's used mostly for users who don't need to do a lot remotely (some remote IT administration tasks, coding, viewing intranet websites). It works fine for this purpose, it's temporarily in place for remote access until we setup a proper VPN.

Pros and Cons

Cheap for just remote access on machines
Easy to administer
Software is stable

Can feel sluggish at times compared to LMI or TeamViewer
Standard options are significantly more expensive than just basic Remote Access

Return on Investment

Extremely easy setup and instantly hit the ground running, so very little cost for complexity or learning curve
Gain efficiency by allowing technicians remotely to fix simple things without having to drive in on weekends or the middle of the night
Lower cost vs some other more established solutions

Alternatives Considered

LogMeIn, TeamViewer and Chrome Remote Desktop

The Remote Access software is pretty comparable to all three options. Since I only have the remote access there a lot of features I'm missing that I was accustomed to with the other two. It's more comparable to Chrome RD. I chose SC because I needed some user management features which Screen Connect had and Chrome RD didn't, and was much more affordable than LogMeIn or TeamViewer.

Other Software Used

TeamViewer, LogMeIn Rescue, Chrome Remote Desktop

Likelihood to Recommend

I would use it if you just need basic remote access to a machine and don't care too much about the administration of multiple users and setting different permissions for each user. It's completely functional for that purpose, but there may be cheaper alternatives if that's all you need, such as the built in one from Chrome.

SC Remote Access Review

Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)