Quality, Penguin-Friendly, Affordable Remote Software for Small Businesses
September 25, 2017
Quality, Penguin-Friendly, Affordable Remote Software for Small Businesses
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)
We use the software to connect with our customers to resolve technical issues remotely. I chose this software because it supports Linux and the price beat out the competitors. I am very happy with the product and I am glad to see constant improvements being made to the interface.
- The software is multiplatform. I have used it on Windows, Linux and it can be used from a phone as well.
- The software is now even easier to use. There is a one-time pin number the client uses to connect to the session.
- The price cannot be beat for what you get, especially if you are connecting to Linux clients.
- Some of my clients have trouble locating the download to get the program installed/running. I believe the software will be improved as later versions are released.
- The updating of the client software remotely seems to be spotty at times.
- A strange bug where the gnome taskbar is not visible during a remote session. This is when using Ubuntu based Zorin OS 12.2.
- I have been able to save money from travel costs for my technicians and expand my service area due to this amazing software.
- I can check in on frequently used computers via the anytime access installer file.
This software has the best price for small businesses starting out. I also chose them for the nice GUI Linux support, something that Team viewer did not have at the time I was shopping around. The ConnectWise has been able to grow with my business, the others were too expensive to get started commercially.