ConnectWise and Why you should use it!
Kyle Holmes | TrustRadius Reviewer
October 17, 2018

ConnectWise and Why you should use it!

Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)

Our ConnectWise Control is used in our IT department, to carry out routine maintenance on core servers with the access mode and we also use it for carrying out remote support sessions with our clients. It allows a very fluid experience for external users and with the ability to brand the landing page, it allows us to grow confidence within our clients as well.
  • Clean and Great UX
  • Branding Ability
  • Ease of Use
  • Expandable
  • Affordable
  • Can be quite difficult for the customer to understand
  • A lot of prompts for user permissions (Can scare some customers)
  • No branding on Installer
  • Can not control mobile devices
  • The licensing cost is very good, allows remote support sessions to return the cost very quickly
  • Technician efficiency is doubled due to a simpler design
  • Clients can find it difficult to connect to a session, causing a delay in time - increasing engineers' work times.
  • ConnectWise Control (formerly ScreenConnect)
The main reason we looked at ScreenConnect was the value, as a lot of the many other remote support tools were very costly for the same package. Or they didn't supply branding options. The other defining factor we had was that some other remote support tool had been used for malicious attacks, which meant a lot of customers had lost faith in those programs.
ConnectWise, is best suited in any IT support role, where connecting to external sources is required, and where you need access to be able to control the user's PC, and have the ability to move/exchange files between each other. This same reason can also be applied on an internal system, where you have difficulty accessing file structures internally, you can use this to connect to the system and transfer the file directly through the ConnectWise Client. I would have to say ConnectWise wouldn't really suit anyone that is just maintaining internal systems only, due to the ability to have standard RDP. The only other issue is it is not suited for remote control of mobile access.

ConnectWise Control Feature Ratings

Screen sharing
7
File transfer
10
Instant message
5
Access to sleeping/powered-off computers
8
Over-the-Internet remote session
10
Initiate remote control from mobile
5
Remote management of servers & workstations
10
Remote Active Directory® management
7
Centralized management dashboard
10
Session record
7
Annotations
Not Rated
Monitoring and Alerts
Not Rated
Multi-platform remote control
5