ConnectWise and Why you should use it!
October 18, 2018

ConnectWise and Why you should use it!

Kyle Holmes | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)

Our ConnectWise Control is used in our IT department, to carry out routine maintenance on core servers with the access mode and we also use it for carrying out remote support sessions with our clients. It allows a very fluid experience for external users and with the ability to brand the landing page, it allows us to grow confidence within our clients as well.
  • Clean and Great UX
  • Branding Ability
  • Ease of Use
  • Expandable
  • Affordable
  • Can be quite difficult for the customer to understand
  • A lot of prompts for user permissions (Can scare some customers)
  • No branding on Installer
  • Can not control mobile devices
  • The licensing cost is very good, allows remote support sessions to return the cost very quickly
  • Technician efficiency is doubled due to a simpler design
  • Clients can find it difficult to connect to a session, causing a delay in time - increasing engineers' work times.
  • ConnectWise Control (formerly ScreenConnect)
The main reason we looked at ScreenConnect was the value, as a lot of the many other remote support tools were very costly for the same package. Or they didn't supply branding options. The other defining factor we had was that some other remote support tool had been used for malicious attacks, which meant a lot of customers had lost faith in those programs.
ConnectWise, is best suited in any IT support role, where connecting to external sources is required, and where you need access to be able to control the user's PC, and have the ability to move/exchange files between each other. This same reason can also be applied on an internal system, where you have difficulty accessing file structures internally, you can use this to connect to the system and transfer the file directly through the ConnectWise Client. I would have to say ConnectWise wouldn't really suit anyone that is just maintaining internal systems only, due to the ability to have standard RDP. The only other issue is it is not suited for remote control of mobile access.

ConnectWise ScreenConnect Feature Ratings

Screen sharing
File transfer
Instant message
Access to sleeping/powered-off computers
Over-the-Internet remote session
Initiate remote control from mobile
Remote management of servers & workstations
Remote Active Directory® management
Centralized management dashboard
Session record
Not Rated
Monitoring and Alerts
Not Rated
Multi-platform remote control