Reliable & Affordable Remote Access!
October 22, 2018

Reliable & Affordable Remote Access!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)

We use Connectwise Control for remote access to manage endpoints in our environment. We have a few locations without dedicated IT staff and having a reliable solution to access those computers has been transformational.
  • Both the web portal and the client software are fast and light. Its a very enjoyable tool to use.
  • Its very customizable both from a branding stand point as well as adding functionality with extensions.
  • Its reliable! We had a lot of problems with other remote access solutions not working when we needed them. Control has never failed me.
  • Grouping of computers is largely done through filters. I'd like a more robust way to group computers for more fine grained permissions.
  • SAML implementation needs the ability to pass multiple roles for a single user.
  • Mobile app can be a bit finicky according to some users.
  • Allows us to support more users, even when they aren't near a technician.
  • Great value compared with other solutions.
  • It just gets out of the way, letting my team do the work that matters, not maintaining another tool.
It is leaps and bounds better than LogMeIn, which we used previously. Control is more stable, easier to use, and more cost-effective than any of the other solutions we looked at.
ConnectWise Control is an excellent remote access solution for managing geographically disparate fleets of computers. It is both reliable and flexible.

ConnectWise ScreenConnect Feature Ratings

Screen sharing
File transfer
Instant message
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
Not Rated
Over-the-Internet remote session
Initiate remote control from mobile
Centralized management dashboard
Session record
Not Rated
Not Rated
Monitoring and Alerts
Not Rated
Multi-platform remote control