ConnectWise Control for remote computer support
Robert Sampson, AIA | TrustRadius Reviewer
October 29, 2018

ConnectWise Control for remote computer support

Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)

We use Connectwise Control to assist users who are offsite and need assistance with their computer and/or software. It is especially helpful when the user is having trouble connecting to the company VPN and thus there is not another easy way for IT to access their computer.
  • Very easy to connect to an end users computer because it is easy for the end user to establish a connection. End user just goes to a website and types in a code
  • I have found that the graphics display is always reliable with ConnectWise Control whereas I had problems viewing certain screens and resolutions with other products.
  • I like that ConnectWise Control maintains/re-establishes the connection after a reboot of the computer without requiring the end user to create a new connection
  • Very easy to transfer files to the remote computer (with an FTP type interface)
  • Graphic interface is pretty good, but there is always room for improvement
  • Would be nice to have an easy way to zoom to a portion of the remote computer's screen for a more detailed view
  • The biggest positive impact is that it has allowed us to fix problems with remote computers in a much more efficient way
  • No negative impact
ConnectWise Control had consistently better remote connection graphics and control, and was easier to setup and use
ConnectWise Control is best for remote support, especially when the user is not connected to the network by VPN. It is less well suited when the user can be supported in person at their computer (although we have used it in this way from time to time)

ConnectWise Control Feature Ratings

Screen sharing
9
File transfer
8
Instant message
8
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
Not Rated
Over-the-Internet remote session
9
Initiate remote control from mobile
8
Remote management of servers & workstations
8
Remote Active Directory® management
8
Centralized management dashboard
8
Session record
8
Annotations
8
Monitoring and Alerts
8
Multi-platform remote control
9