Best user permission and authorization workflow and excellent mobile support,
November 21, 2018

Best user permission and authorization workflow and excellent mobile support,

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)

ConnectWise is currently being used to managed remote computers powering virtual tours at our customers' sale centers.
  • Fast and easy deployment onto new computers
  • Great User management and authorization, which makes it easy to set up complex access groups and give clients access to the right instances and machines.
  • Great mobile and web support. We use both extensively, in particular on mobile where the iOs app has all the features we need.
  • Easy to create new instances and onboard new clients
  • We have encountered some dropouts on a few occasions, where the internet connection drops on the client computer, then recovers, but the ConnectWise client seems to stay offline. A manual restart of the computers was necessary to have the Connectwise client back online.
  • Have the ability to kick out a user session. Sometimes users login on their iPad (ipad is always on) and forget to end their session taking a license seat and preventing someone else from starting another session. If we could have an admin 'kick out' a user or terminate their session that would be very useful.
  • Still can't figure out how to wake up computers, in particular Macs, and be able to access them when they're sleeping. the client doesn't seem to be reachable at all. Would be great to wake up on LAN or something.
  • Increased efficiency and saved hours of travel to sites, as we are able to remotely manage all computers
  • Accessibility in particle using the iOS app, which was a big requirement for staff to operate the large displays when on site
It came down to pricing, ease of use and speed of deployment. We found it was much faster to use ConnectWise Control to setup new computers and the user management workflow was a huge win for us.
We definitely recommend ConnectWise Control to all friends and clients because of the fast setup, ease of use and user management and permission workflow. It is also highly competitive on pricing which makes it a great value add to any IT business in need of a reliable remote computer and mobile access.

ConnectWise ScreenConnect Feature Ratings

Screen sharing
File transfer
Instant message
Not Rated
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
Over-the-Internet remote session
Initiate remote control from mobile
Remote management of servers & workstations
Remote Active Directory® management
Not Rated
Centralized management dashboard
Not Rated
Session record
Not Rated
Not Rated
Monitoring and Alerts
Not Rated
Multi-platform remote control
Not Rated