Connectwise is a workhorse
November 20, 2018
Connectwise is a workhorse
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)
ConnectWise Control has made it possible for me to work on other things and still be able to provide support to the Users around our plant. It has drastically cut down on the time users need to wait for support. It is a great product for any I.T. person and makes support tickets much easier to process. Currently we are also using ConnectWise to take care of other locations and provide support to salesman that are on the road and it makes it really easy to solve a multitude of problems without the hassle of trying to talk someone through how to correct a problem on the phone.
- Allows for support on the go.
- Makes it easy to support an end user or customer.
- Cuts down on the time it takes to process a claim ticket by allowing instant control over the computer in question.
- The interface could use a little work so that you don't have to search for quick commands to send the computer you are connected to.
- It has increased other technicians and my own productivity, especially since we do a variety of jobs.
ConnectWise is a more secure and easier to use platform. It doesn't require a person to type in a code just to connect and allows me many other features that TeamViewer did not.