Connectwise is a workhorse
Chris Shafer | TrustRadius Reviewer
November 20, 2018

Connectwise is a workhorse

Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)

ConnectWise Control has made it possible for me to work on other things and still be able to provide support to the Users around our plant. It has drastically cut down on the time users need to wait for support. It is a great product for any I.T. person and makes support tickets much easier to process. Currently we are also using ConnectWise to take care of other locations and provide support to salesman that are on the road and it makes it really easy to solve a multitude of problems without the hassle of trying to talk someone through how to correct a problem on the phone.
  • Allows for support on the go.
  • Makes it easy to support an end user or customer.
  • Cuts down on the time it takes to process a claim ticket by allowing instant control over the computer in question.
  • The interface could use a little work so that you don't have to search for quick commands to send the computer you are connected to.
  • It has increased other technicians and my own productivity, especially since we do a variety of jobs.
ConnectWise is a more secure and easier to use platform. It doesn't require a person to type in a code just to connect and allows me many other features that TeamViewer did not.
ConnectWise is suited for most applications related to support. I cannot think of an area where it is not appropriate for support. It works well on a variety of tasks and is easy to use for the most part. It does work well in every instance that I use it.

ConnectWise Control Feature Ratings

Screen sharing
9
File transfer
8
Instant message
10
Secure remote access with Smart Card authentication
8
Access to sleeping/powered-off computers
10
Over-the-Internet remote session
9
Initiate remote control from mobile
9
Remote management of servers & workstations
9
Remote Active Directory® management
9
Centralized management dashboard
9
Session record
9
Annotations
9
Multi-platform remote control
9