ConnectWise Control returns control of your IT service to YOU!
November 20, 2018
ConnectWise Control returns control of your IT service to YOU!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)
It is being used to allow for remote support of both monthly billed clients and one-off client service requests. Virtually every PC we work on receives an installation of ScreenConnect so should the client discover an issue that was either not resolved, or something new develops we are quickly able to connect to the system and review the situation first hand.
- Fast and stable connections
- Ability to transfer files during the remote session to give us access to the necessary tools
- Great dashboard that allows us to not only see which systems are online, but at a glance check how they are performing
- I am sure there are a lot of capabilities we are not utilizing due to lack of knowledge of these tools
- Having a more hands-on tutorial/manual would be a tremendous asset
- The ability to be working on multiple remote systems at the same time is a tremendous time savings and allows me to offer competitive rates to my clients without sacrificing our service quality.
- Being able to see multiple systems and group them by client (or whatever other criteria I decide) is helpful in taking a 1000 foot view of a clients network when they call reporting a problem.
ScreenConnect is more robust, easier to navigate, and more cost-effective than the other tools I have reviewed.