ConnectWise Control returns control of your IT service to YOU!
November 20, 2018

ConnectWise Control returns control of your IT service to YOU!

Greg Hicks | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)

It is being used to allow for remote support of both monthly billed clients and one-off client service requests. Virtually every PC we work on receives an installation of ScreenConnect so should the client discover an issue that was either not resolved, or something new develops we are quickly able to connect to the system and review the situation first hand.

Pros

  • Fast and stable connections
  • Ability to transfer files during the remote session to give us access to the necessary tools
  • Great dashboard that allows us to not only see which systems are online, but at a glance check how they are performing

Cons

  • I am sure there are a lot of capabilities we are not utilizing due to lack of knowledge of these tools
  • Having a more hands-on tutorial/manual would be a tremendous asset
  • The ability to be working on multiple remote systems at the same time is a tremendous time savings and allows me to offer competitive rates to my clients without sacrificing our service quality.
  • Being able to see multiple systems and group them by client (or whatever other criteria I decide) is helpful in taking a 1000 foot view of a clients network when they call reporting a problem.
ScreenConnect is more robust, easier to navigate, and more cost-effective than the other tools I have reviewed.
For quickly and easily enabling remote support to a client. I can provide them a simple link on my website, once they load the webpage I then provide them with a "key" for the session and within moments I am viewing their screen and working to resolve their issue. Allowing clients the ability to connect between their computers doesn't appear to be a function that is readily available but could possibly be an avenue to generate other revenue.

ConnectWise ScreenConnect Feature Ratings

Remote Administration
8.1
Screen sharing
10
File transfer
10
Instant message
10
Secure remote access with Smart Card authentication
5
Access to sleeping/powered-off computers
2
Over-the-Internet remote session
10
Initiate remote control from mobile
10
Remote management of servers & workstations
8
Remote Active Directory® management
5
Centralized management dashboard
10
Session record
8
Annotations
8
Monitoring and Alerts
8
Multi-platform remote control
10

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