ConnnectWise Rocks. 'Nuff Said.
Anonymous | TrustRadius Reviewer
November 27, 2018

ConnnectWise Rocks. 'Nuff Said.

Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)

We use it through the entire organization from marketing to customer service to production and anything else. We are a small organization and it let's us 'be' with each other quickly and effectively, as well as accessing info from our always on remote computers. It is super easy to use so there was zero learning curve.
  • Instant connections between users
  • fast connection to a customer computer to solve issues
  • In the field connections from 'devices' like cell phones. I have been Hiking with my dog and been able to see issues at the office in a flash. Fantastic.
  • It is not as 'intuitive' as I would like it to be - mainly for setting up a customer with it - I always have to 'remember' how to use it
  • The Video view through the remote person's cell phone should be released to everyone - for all packages. I tried it, fell in love, and then found out that it was just a trial, (bummer) and that it wasn't actually part of the type of package we purchased. It is a very strong tool. I can see a million uses for it.
  • It allows us to work remotely with great ease, and it is much easier to operate than other 'similar' apps.
We use it for screen sharing, remote access to unattended computers, and we would love to have the video, to help with mechanical issues from machine operation to troubleshooting mechanical issues and seeing content 'live'. Sometimes we even screen share when we are in the same room with each other...because it is easier than looking over each other's shoulders and it allows all of us on screen at the same time. Love it.

ConnectWise Control Feature Ratings

Screen sharing
10
File transfer
Not Rated
Instant message
Not Rated
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
Not Rated
Over-the-Internet remote session
10
Initiate remote control from mobile
10
Remote management of servers & workstations
10
Remote Active Directory® management
Not Rated
Centralized management dashboard
Not Rated
Session record
Not Rated
Annotations
Not Rated
Monitoring and Alerts
Not Rated
Multi-platform remote control
Not Rated