Item: ConnectWise ScreenConnect
Rating: 10
Author: Verified User

Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)

Use Cases and Deployment Scope

We use it through the entire organization from marketing to customer service to production and anything else. We are a small organization and it let's us 'be' with each other quickly and effectively, as well as accessing info from our always on remote computers. It is super easy to use so there was zero learning curve.

Pros and Cons

Pros

Instant connections between users
fast connection to a customer computer to solve issues
In the field connections from 'devices' like cell phones. I have been Hiking with my dog and been able to see issues at the office in a flash. Fantastic.

Cons

It is not as 'intuitive' as I would like it to be - mainly for setting up a customer with it - I always have to 'remember' how to use it
The Video view through the remote person's cell phone should be released to everyone - for all packages. I tried it, fell in love, and then found out that it was just a trial, (bummer) and that it wasn't actually part of the type of package we purchased. It is a very strong tool. I can see a million uses for it.

Return on Investment

It allows us to work remotely with great ease, and it is much easier to operate than other 'similar' apps.

Other Software Used

Microsoft 365 Business, Adobe Photoshop

Likelihood to Recommend

We use it for screen sharing, remote access to unattended computers, and we would love to have the video, to help with mechanical issues from machine operation to troubleshooting mechanical issues and seeing content 'live'. Sometimes we even screen share when we are in the same room with each other...because it is easier than looking over each other's shoulders and it allows all of us on screen at the same time. Love it.

ConnectWise ScreenConnect Feature Ratings

Comments

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ConnnectWise Rocks. 'Nuff Said.