Item: ConnectWise ScreenConnect
Rating: 9
Author: Paul O'Brien

Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)

Use Cases and Deployment Scope

I currently administrator 3 networks with ConnectWise software. In addition to these three networks, I use the software to help friends, family and colleagues with remote sessions for a variety of tasks. Some of the most common uses are; remote control of user desktops to solve technical and software issues, screen sharing and software installation and setup.

Pros and Cons

Pros

Remote Screen Sharing
Remote Desktop Control
Cataloging of all desktop resources in one simple location.

Cons

Autonomous software updates

Return on Investment

ConnectWise is extremely quick and efficient.
The remote clients are small and install quickly.
The admin dashboard is powerful and well organized.

Alternatives Considered

Cisco WebEx Teams (formerly Cisco Spark) and TeamViewer

ConnectWise offered everything I needed at a very competitive price. Functionality was very similar to other products and since ConnectWise had everything that was needed at a competitive price, there was not a further need to demo other products, so ConnectWise was purchased.

Likelihood to Recommend

A great scenario for ConnectWise is when an administrator has several networks with a large number of desktops that need to be administered. The dashboard has the ability to have each location separate and even departments broken down for quick access and organization. I use ConnectWise for my side job, and keeping this information organized saves me precious time.

ConnectWise ScreenConnect Feature Ratings

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