ConnectWise @ a Glance
Paul O'Brien | TrustRadius Reviewer
November 27, 2018

ConnectWise @ a Glance

Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)

I currently administrator 3 networks with ConnectWise software. In addition to these three networks, I use the software to help friends, family and colleagues with remote sessions for a variety of tasks. Some of the most common uses are; remote control of user desktops to solve technical and software issues, screen sharing and software installation and setup.
  • Remote Screen Sharing
  • Remote Desktop Control
  • Cataloging of all desktop resources in one simple location.
  • Autonomous software updates
  • ConnectWise is extremely quick and efficient.
  • The remote clients are small and install quickly.
  • The admin dashboard is powerful and well organized.
ConnectWise offered everything I needed at a very competitive price. Functionality was very similar to other products and since ConnectWise had everything that was needed at a competitive price, there was not a further need to demo other products, so ConnectWise was purchased.
A great scenario for ConnectWise is when an administrator has several networks with a large number of desktops that need to be administered. The dashboard has the ability to have each location separate and even departments broken down for quick access and organization. I use ConnectWise for my side job, and keeping this information organized saves me precious time.

ConnectWise Control Feature Ratings

Screen sharing
10
File transfer
Not Rated
Instant message
10
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
Not Rated
Over-the-Internet remote session
10
Initiate remote control from mobile
10
Remote management of servers & workstations
10
Remote Active Directory® management
Not Rated
Centralized management dashboard
Not Rated
Session record
Not Rated
Annotations
Not Rated
Monitoring and Alerts
Not Rated
Multi-platform remote control
Not Rated