A welcoming remote software.
Binyomin Zev Wachsler | TrustRadius Reviewer
December 01, 2018

A welcoming remote software.

Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)

I manage a bookkeeping group of bookkeepers, accountants and, tax lawyers. We use ConnectWise to remotely connect to our clients' software to review the financials or historical data.

ConnectWise is a cost-efficient and very easy to use software. Once installed on the client's computer, connection is a breeze. The dashboard with all connections are clear, as well as the easy to identify connection availability.

My experience with customer service chat, is that the responders are IT professionals themselves and can pinpoint the issue I've had, getting started.

Customer service from 1 to 5, compared to other software I've used, ConnectWise would be 5 because of the feel that you are dealing with people in North America, with a strong understanding and communication.
  • Customer Service & IT help.
  • Easy connection to remote clients.
  • Lots of add-ons available.
  • The feel that you are being supported by a company that is continuously upgrading the software to make it better.
  • I had one support rep that wasted my time. Each response took about 2 minutes and were not helpful.
  • Better presentation for settings and add-ons.
  • I can reach my clients remotely. Less travel time.
  • Easy re-connect.
  • Can see if remote client is busy on their computer. If so I can return later to do my job.
ConnecWise is less fancy and much more economical. I feel I'm using a software which is continuously upgrading for a good price, rather than an expensive fancy frontend with less options.
ConnectWise control is best suited for IT professionals as they understand the technical jargon of the settings and add-ons. It may be less appropriate for non-IT professionals. However, I still prefer it over other leading software for the reasons mentioned earlier.

ConnectWise Control Feature Ratings

Screen sharing
10
File transfer
10
Instant message
Not Rated
Secure remote access with Smart Card authentication
Not Rated
Over-the-Internet remote session
10
Initiate remote control from mobile
Not Rated
Remote management of servers & workstations
Not Rated
Remote Active Directory® management
Not Rated
Centralized management dashboard
10
Session record
Not Rated
Annotations
Not Rated
Monitoring and Alerts
10
Multi-platform remote control
Not Rated