ConnectWise Control
January 08, 2019

ConnectWise Control

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)

Our Technical Services Department uses ConnectWise Control to remotely administer end users machines.

Pros

  • Remote access to Client machines is extremely fast.
  • Customizable User Interface and grouping of clients is nice.
  • The ability to have both ad hoc sessions and persistent sessions is appreciated.

Cons

  • Transferring files between host and client could be handled much better (i.e. similar to LogMeIn or Bomgar).
  • Triggering remote commands to a selection of Clients should be an option.
  • Access controls to specific Clients could be handled better.
  • Technicians are able to efficiently support multiple machines, which allows us to do more with fewer resources.
  • The overall cost savings compared to similar solutions is considerable.
ConnectWise Control is substantially less costly than LogMeIn and Bomgar. We selected ConnectWise Control for this reason.
ConnectWise is a sound solution for any application where you need to administer multiple computers remotely across LAN or WAN. Some of the security controls preclude it from being used in an environment where industry regulation (i.e. HIPAA / PCI) are required.

ScreenConnect Feature Ratings

Remote Administration
6.3
Screen sharing
10
File transfer
1
Instant message
9
Secure remote access with Smart Card authentication
3
Access to sleeping/powered-off computers
4
Over-the-Internet remote session
10
Initiate remote control from mobile
8
Remote management of servers & workstations
6
Remote Active Directory® management
4
Centralized management dashboard
8
Session record
8
Annotations
9
Monitoring and Alerts
2
Multi-platform remote control
6

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