Support Dealership on ConnectWise Control
June 20, 2019
Support Dealership on ConnectWise Control
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)
We use ConnectWise Control to support our clients who use our software across the US and Canada. Any time a simple screenshot isn't enough we need a live session. One thing we really love is that a tier 1 support agent can work directly with the customer, and when they get a session started, we can get in and look at it from an IT perspective without the customer feeling like they are being passed around.
- Sharing sessions with other techs.
- Cross-platform support.
- Connection logging.
- Hostpass is awesome.
- Java, but there are only so many ways to provide cross-platform without driving up the cost.
- No recorded session for hosted version.
- More efficient escalation.
Interestingly, TeamViewer was unexpectedly difficult for our clients to get downloaded and running. ConnectWise control allows us to just email them a link to click on.