A Great Solution for MSPs
Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)
As a managed IT services provider, we use ConnectWise Control for our remote access needs and to remotely support our clients. Primarily it's used by our service team and its features and functionality have greatly assisted us to accelerate the support of our clients. It's been a very good investment for the company.
Pros
- Image Quality
- Multiscreen Functionality
- Security/2-Factor Authentication
- Groups and Filtering
- File Transfer
Cons
- The logic needed for the filters is a bit confusing. Extra use documentation would be nice.
- The security settings under account creation is a little old and counterintuitive.
- Support documentation seems like it could use more depth.
- ConnectWise Control has been very helpful in assisting us with providing remote support to our clients and accessing our own servers and workstations.
- Quick and secure access with multifactor authentication has helped us securely achieve our support goals.
- The tie-in with our password vault, Passportal, has made it great for us to securely access our servers without having to copy/paste passwords.
We like the functionality of ConnectWise and the ability to create custom groups and packages that help with deployment of the agent on our client workstations. Overall it's a more robust and flexible solution that suits our needs.
Do you think ScreenConnect delivers good value for the price?
Yes
Are you happy with ScreenConnect's feature set?
Yes
Did ScreenConnect live up to sales and marketing promises?
Yes
Did implementation of ScreenConnect go as expected?
Yes
Would you buy ScreenConnect again?
Yes
Comments
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