ConnectWise Control works really well for us.
April 16, 2021

ConnectWise Control works really well for us.

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)

We use ConnectWise Control (formerly ScreenConnect) to manage remote and control our unattended systems so that we can perform maintenance, support, and even installation. Once connected, we have access to the entire system, but since it does not need any special port forwarding, firewall settings, or other complicated configurations to make it work, we find it a nice solution.
  • Connects to remote unattended computers
  • Allows sound and microphone to be mapped to the technician's computer
  • Scales the screen well
  • A little bit of a bandwidth hog
  • More granularity in permissions for different users
  • Some problems connecting if the network was down when computer restarts
  • Saves a lot of time setting up sessions
  • Intuitive so less training needed for new techs
  • Ran into a bandwidth issue when working on a mobile hotspot
In terms of overall ease of use ConnectWise Control (formerly ScreenConnect), is so much easier to setup and use. Create and download the installer, and then run it once. I've never had any issues with remote machines being behind a firewall or having to be on the AD. There are some features that the other products I've used support but mostly because they are designed to be used for local computers and not those across the internet.

Do you think ConnectWise Control (formerly ScreenConnect) delivers good value for the price?

Yes

Are you happy with ConnectWise Control (formerly ScreenConnect)'s feature set?

Yes

Did ConnectWise Control (formerly ScreenConnect) live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of ConnectWise Control (formerly ScreenConnect) go as expected?

Yes

Would you buy ConnectWise Control (formerly ScreenConnect) again?

Yes

Installation is so straightforward. All you need to do is create the installer by filling in some information (the machine name, company, location, etc.) and then you download it (or even send a link to the download), and run it. The computer doesn't have to be restarted. When you need to connect, you pick it from a list. There are tools to filter the list and make it easier to find the machine or machines you want to use. Then select or double click to connect.
The software does exactly what we need it to do. I haven't used any other product that is as easy to install and can support remote unattended computers. It allows us to transfer files, run scripts, and make sure these computers are patched.
It is a great solution for accessing unattended computers that need remote support and maintenance. It allows us to run scripts on groups of computers and also supports control-alt-delete when needed. The software is especially useful when supporting Linux and Windows (probably Macs also) because it works equally as well for both platforms. In situations where you aren't supporting remote computers, it may make sense to use a different solution that has a few more features (like AD integration).

ConnectWise Control Feature Ratings

Screen sharing
10
File transfer
8
Instant message
8
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
Not Rated
Over-the-Internet remote session
10
Initiate remote control from mobile
7
Remote management of servers & workstations
10
Remote Active Directory® management
Not Rated
Centralized management dashboard
6
Session record
Not Rated
Annotations
Not Rated
Monitoring and Alerts
Not Rated
Multi-platform remote control
8