Great tool for Supporting a remote workforce!
May 03, 2021

Great tool for Supporting a remote workforce!

Sam Livermore, MCP, iTIL | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)

We use ConnectWise Control as our remote solution for external and internal employees. The ability to maintain security, provide UAC credentials and provide a great user experience is what makes this product such a great tool. The configuration was easy, and once setup, you don't have to touch it at all. User administration is easy, and provides different levels of access.

Pros

  • Easy to use for end users
  • Flexibility of connection type: CODE, Email, etc.
  • Stable application, no issues after 6 years

Cons

  • UI is a little outdated
  • Provide automatic connection without user intervention
  • Better branding options
  • Increased security posture
  • Remote workforce support
  • Multiple Monitor support

Do you think ScreenConnect delivers good value for the price?

Yes

Are you happy with ScreenConnect's feature set?

Yes

Did ScreenConnect live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of ScreenConnect go as expected?

Yes

Would you buy ScreenConnect again?

Yes

Really easy to create a new session. The added benefit of having a colleague join your session for additional input helps for higher level support that may be needed. Most end users have no issues starting a new session. Definitely a great product for remote support and I would recommend to any IT support team.
I have only needed to contact their support a few times, and every time they were knowledgeable, friendly and quick to offer a solution. The response was quick and we were always able to get the issue resolved. For having this app for so long, and only needing to call them a few times, tells a lot on how stable the application really is.
We have been using ConnectWise support for quite a while, and the ability to provide administrator credentials solved a security risk we had with remote users being local administrators of their computer. This feature allowed us to lock down the computer, close the security hole and increase our security posture of the company in relation to remote workforce.

ScreenConnect Feature Ratings

Remote Administration
9.7
Screen sharing
10
File transfer
8
Instant message
Not Rated
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
Not Rated
Over-the-Internet remote session
10
Initiate remote control from mobile
Not Rated
Remote management of servers & workstations
Not Rated
Remote Active Directory® management
10
Centralized management dashboard
10
Session record
10
Annotations
Not Rated
Monitoring and Alerts
Not Rated
Multi-platform remote control
Not Rated

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