Easy to use and reliable
April 26, 2021

Easy to use and reliable

Ben Nichols | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Review Source

Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)

IT Support love Connectwise Control as it provides fast remote support options for technicians and allows for various common tools, granular permissions, and quality control.
  • Remote support
  • Speed of access
  • Quality remote session
  • UI
  • Legacy contract support
  • Quicker response times
  • Reduced on site work
Would recommending ScreenConnect over others

Do you think ConnectWise Control delivers good value for the price?

Yes

Are you happy with ConnectWise Control's feature set?

Yes

Did ConnectWise Control live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of ConnectWise Control go as expected?

Yes

Would you buy ConnectWise Control again?

Yes

Easy to use, intuitive UI, ready for any end user.
Seem to be able to resolve any issues that occur.
MSP's looking for a robust solution.

ConnectWise Control Feature Ratings

Screen sharing
9
File transfer
8
Instant message
7
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
6
Over-the-Internet remote session
8
Initiate remote control from mobile
8
Remote management of servers & workstations
8
Remote Active Directory® management
Not Rated
Centralized management dashboard
Not Rated
Session record
5
Annotations
7
Monitoring and Alerts
Not Rated
Multi-platform remote control
Not Rated