Item: ScreenConnect
Rating: 8
Author: Jonathan Armstrong

Overall Satisfaction with ConnectWise ScreenConnect

Use Cases and Deployment Scope

We use ConnectWise ScreenConnect to support our internal staff while in the office or working remotely.

Pros and Cons

Pros

Booting into Safe Mode with Networking
You can search user names to find which computer they are using
Remote sessions over poor network connnections

Cons

Overall Security
Easier integration of Let'sEncrypt
Configurable Security Notifications

Return on Investment

Efficiency of operations - Positive
Amount of work to secure system - Negative

Usability

I've found it superior to other systems in this category. But it still has room for improvement.

Alternatives Considered

Pulseway and TeamViewer

I prefer ScreenConnect's ability to self-host.

ScreenConnect is really good for internal support, msp usage, or for doing remote sessions with customers. It is a well built product but suffers from not having significant modernization improvements to the security architecture. They should find a way to embrace things like zero trust and put effort into hardening the web interface.

ScreenConnect Feature Ratings

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Great Product Despite Security Flaws

Overall Satisfaction with ConnectWise ScreenConnect

Use Cases and Deployment Scope

Pros and Cons

Pros

Cons

Return on Investment

Usability

Alternatives Considered

Key Insights

Do you think ScreenConnect delivers good value for the price?

Are you happy with ScreenConnect's feature set?

Did ScreenConnect live up to sales and marketing promises?

Did implementation of ScreenConnect go as expected?

Would you buy ScreenConnect again?

Likelihood to Recommend

ScreenConnect Feature Ratings

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