All in one solution for remote management
Updated December 11, 2023
All in one solution for remote management
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)
Neuvision uses ConnectWise to manage all of our clients' infrastructure and offers remote support to individuals that need computer help. This platform helps us tremendously in getting our clients out of computer issues related to adding network devices, removing malware and virus to administering server off hours without the need to physically be there onsite.
- Remote access to computers.
- Reconnecting after a reboot or switching between user profiles on the same computer.
- Recording of sessions so that we cannot be help responsible for something we did not do.
- Multiple sessions where one employee can work on 3 concurrent computers at the same time.
- Upgrading clients sometimes is an issue where we eventually have to uninstall and reinstall.
- The capabilities of enabling the audio device on the computer we are managing so that we can hear what the computer is putting out. This functionality might be available and if it is I don't know how to implement it.
- Should do more webinars to demonstrate what the platform can do.
- Increased efficiency.
- Cost savings of traveling.
- Cost of yearly plan is very competitive with other remote access solutions.
Used Logmein until it became too expensive to use.
Used Teamviewer and again it is cost prohibitive for my company to use and afford.
Labtech replace logmein, which was the last platform solution we used before moving to screenconnect.
Used Teamviewer and again it is cost prohibitive for my company to use and afford.
Labtech replace logmein, which was the last platform solution we used before moving to screenconnect.