ConnectWise ScreenConnect is a great remote management tool
October 31, 2024

ConnectWise ScreenConnect is a great remote management tool

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ConnectWise ScreenConnect

We use ConnectWise ScreenConnect to remotely access and manage all our client machines. It is our main tool for providing remote support to our clients.

Pros

  • Remote Control
  • Back Stage
  • Providing System information

Cons

  • Additional feature within Back stage (e.g. web browser for connecting to routers)
  • Pushing scripts
  • Cant think of anything else, it pretty much does what we need it to do
  • Its great that it is a stand alone product
  • Ticks all the boxes so you dont need multiple tools for management
  • Reasonably Priced
I am overall happy with the product and am not looking to change. Prior to ConnectWise ScreenConnect we were constantly on the market and reviewing different options. I would say we are now happy with the final one.
I think ConnectWise ScreenConnect is by far the superior product to all of these. It is way ahead and does do not even come close. It has way more options and features and is much easier to use and manage.

Do you think ScreenConnect delivers good value for the price?

Yes

Are you happy with ScreenConnect's feature set?

Yes

Did ScreenConnect live up to sales and marketing promises?

Yes

Did implementation of ScreenConnect go as expected?

Yes

Would you buy ScreenConnect again?

Yes

If you have a lot of remote based machines and require management of these devices.
If you have a lot of users that have phones and require assistance.

ScreenConnect Feature Ratings

Remote Administration
7.1
Screen sharing
10
File transfer
10
Instant message
6
Secure remote access with Smart Card authentication
7
Access to sleeping/powered-off computers
4
Over-the-Internet remote session
10
Initiate remote control from mobile
8
Remote management of servers & workstations
10
Remote Active Directory® management
5
Centralized management dashboard
10
Session record
5
Annotations
5
Monitoring and Alerts
5
Multi-platform remote control
5

Using ConnectWise ScreenConnect

30 - All our technicians use ScreenConnect as their primary tool for supporting our clients
3 - In house tech team that is responsible for management and up keep of the product
  • Support our clients
  • Information gathering
  • Back Stage
  • Broken servers
  • Complete work behind the screens
  • Troubleshooting assistance
  • Not Sure
Overall really happy with the product and tool

Comments

More Reviews of ScreenConnect

  1. Home
  2. Remote Desktop Software
  3. ScreenConnect Reviews
  4. User Review of ScreenConnect