Good features can't overcome poor support
Matt Rychener | TrustRadius Reviewer
October 15, 2019

Good features can't overcome poor support

Score 7 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Constant Contact

We used Constant Contact for over 5 years to create, manage and publish our organizational e-newsletter. It was a great tool for this purpose being both highly customizable and very easy to use. Overall, it was a fantastic resource for us for this purpose and I would highly recommend its use based on features and functionality.
  • Highly customizable templates.
  • Easy to use interface.
  • Easy to manage contact database.
  • Poor billing policies. If I prepay for a year of service rather than opt to pay by the month, then my contract should last for 12 months. Constant Contact would notoriously say that their rates had gone up midway through a contract year and I would have to renew months earlier than what I should have.
  • Constant Contact may have always been a well priced platform. However, when year after year they continued to raise pricing mid year on a prepaid plan it became a poor reflection of its ROI and lost some of its luster. We would probably have never looked elsewhere if they had not had such poor billing procedures.
From a feature standpoint, Constant Contact has a far superior user interface. However, because our 501(c)(3) non-profit software runs on DonorView and they have email marketing built into their platform at no additional charge that was something we could not afford to pass up.
Feature and function-wise I have no complaints with Constant Contact. It is a great tool and did exactly what we needed it to do. It met every single one of our needs from a feature set perspective. My only complaint was in how the organization treated it's loyal customers who were prepaying for service and then raising rates on them mid-year.

Constant Contact Feature Ratings

WYSIWYG email editor
10
Dynamic content
10
Ability to test dynamic content
10
Landing pages
10
A/B testing
Not Rated
Mobile optimization
10
Email deliverability reporting
10
List management
10
Triggered drip sequences
Not Rated
Dashboards
10
Standard reports
10
Custom reports
10