"I've got emails... MULTIPLYIN... It's ELECTRIFYIN"
May 22, 2018

"I've got emails... MULTIPLYIN... It's ELECTRIFYIN"

Caleb Jones | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Conversica

Excellent responsive support. Always get back to me quickly and always ready to help.
We use Conversica to reach out to leads and students that have become unresponsive. It allows us across our Marketing, Recruitment, and Student Services departments to not only provide personalized service but to do so in a way that is scalable and automated. It really solves the problem of chasing down people who are hard to get a hold of and provides a friendly AI to facilitate conversations with people who are ready to connect.
  • Engages Unresponsive Leads: Conversica is great at reaching out to leads and database segments that you've otherwise lost contact with. Something that isn't possible to replicate with human capital investments.
  • Excellent Customer Service: The Conversica team is extremely responsive to questions or concerns.
  • Personalized Conversation: The Conversica AI can have a million different individual conversations at once. This helps our teams have better communication with our leads and students.
  • Expanding Feature Set: While not a con per-say, Conversica needs to continue to aggressively invest in new functionality and ways to facilitate conversation.
  • Increase in the sales pipeline
  • Early indicators of an increase in customer service perception
  • We have room to optimize ROI with the platform, Conversica's assistance and continued development will be critical.
None, at this time Conversica is unique in their space. Any competitors require a different approach.
Conversica is great for any situation where you have a sales or support staff that is spending a large portion of their time reaching out to unresponsive clients or leads. The assistant is polite, but eager, and often is able to connect with individuals that couldn't be reached through traditional methods. The AI has been designed as an assistant, able to recede into the background when a handoff needs to occur to a human for support. The AI can get a bit confused when things get complicated, the team has done a great job with their positioning of the AI as an assistant to allow for easy recovery, however, I'm excited to watch the Conversica team further develop the AI in this area.