Efficient Channel for Social Coverage and Mentions.
August 03, 2021

Efficient Channel for Social Coverage and Mentions.

Linda Torkelson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Critical Mention

Critical Mention is the program we significantly use to monitor our brand's presence in various social sites, and the way we are fairing. This tool is our marketing guide, but we also use it to obtain the reports from most of the interactive sites and platforms including televisions. Critical Mention ensures we do not spend a lot of time, as it offers coverage to us, with minimal engagement or work on our end.


  • Gives us a chance to respond to comments on most of the social platforms.
  • Works efficiently with Google for accurate analytical report.
  • Extract contact details from the social sites for the company.


  • Inadequate training options.
  • Tiresome download of watermark.
  • Exclude most of the local social media platforms.
  • Critical Mention has daily alerts about what is happening on the social sites.
  • Capacity to work with Google, for accurate and timely analytical reporting.
  • Ability to capture or extract clients contact details to most of the social sites.
  • Accurate analytical reporting, giving us direct update on customers insight.
  • Cost friendly, as it acts as a survey app, marketing solution, and communication platform.
  • Saves on time, as little is done for a coverage or mention.
Critical Mention has an excellent TV coverage solution in the marketing or communication industry. More so, helps us identify or see the comments in most of the social sites mentions, and gives the allowance of positively responding to them. The integration with Google, for the purpose of analysis, is another unique aspect of Critical Mention.

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Critical Mention offers quick mention or updates on social media, provides/generates reports about our brand on these social sites, and quickly identifies and informs us about the missing opportunities. Again, Critical Mention has excellent monitoring of the client's content like clips and videos, and tracking of the broadcast coverage. Finally, Critical Mention acts as an advanced and digital marketing solution.


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