Easy to use and setup
August 07, 2019

Easy to use and setup

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with CrowdCompass

We use CrowdCompass primarily in the US across a broad range of departments. We utilize the integration with Cvent and it has been a game-changer for us. Having the agenda and speakers sync over into the app and not having to duplicate the work of re-building all that content in a separate system is awesome.
  • Live Q&A
  • Integration with Cvent
  • Security settings/options
  • Targeting/Segmenting content by audience
  • Interactive features
  • Segmenting mass emails by audience
  • Linking content across platform
  • Intuitive for end users
  • Simple setup
  • Easy to execute
Their tool is relatively simple from a setup standpoint and we have received positive feedback from users at our conferences where our demographic tends to trend a bit older. The login process for attendees has been streamlined to a few short steps and we have found that it really helps with the download rate.
Overall, their support is pretty good. I've never had an unusually long wait time trying to speak with someone and nearly every time my issue is resolved. The techs are pretty well informed about the product and seem very knowledgable in general about events. We have a few users outside of the US and have not heard of any issues with getting support from their phone line.
Crowdcompass is a pretty solid tool. The integration with Cvent does not require any technical resources, it is literally clicking a few buttons which is a must for us. It has really helped to cut down on the build time by not having to re-create all of the content—really agenda and speakers—over and over again.
We use it at our larger meetings or multi-day conferences. They only offer it as a native app or web-based app. It can be accessed through a link but it's secured like the app so we have found it cumbersome for people attending shorter meetings to download an app or go through the web-based app process.