Cvent - a great flexible survey tool
October 11, 2016

Cvent - a great flexible survey tool

Dian Razak | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Cvent Event Management

We use Cvent Event Management for their survey functions for our online events as well as our email marketing campaigns for our organization. Cvent helps collect data and registrations for our on-going events as well as our email marketing outreach programs.

Pros

  • Great support available - I am able to pick up and call their support, which I do so regularly. They are friendly and they help fix your problems easily.
  • Their survey functions and capabilities are great - it allows you to create surveys, personalised messages, locked/private surveys and certificates.
  • Easy to use dashboard and system on their end. I am able to create webpages and survey designs on HTML to reflect the branding I want.

Cons

  • Their email marketing function needs to be more robust and offer dynamic email marketing that caters to mobile devices. This isn't a drag and drop, unlike MailChimp.
  • Cvent is very functional as a technical platform - you need HTML skills to design better looking surveys and pages; or else things look very basic.
  • Cvent has mostly positively helped our business in terms of their functionality.
Cvent is mostly a survey/event program, and their email marketing functions are secondary. Their email system isn't as robust as other email systems such as MailChimp or eDialog. We use Cvent to support our survey functions, so it is good to marry both needs of surveys and email marketing.
Cvent is great to run surveys on a large scale as it has a great results dashboard, notification systems and gives you the flexibility to run surveys in different ways (private/public) and link to different pages when required. Cvent also runs surveys in different languages.

Cvent Event Management Support

Their staff is knowledgeable about the product and at times, take the initiative to go a step further to recommend a better way do certain tasks within the program.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Problems left unsolved
No - The current support is already amazing and easy to contact their staff for issues.

Comments

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