True event management!
August 16, 2019

True event management!

Cassandre Therrien | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Cvent Event Management

Cvent is being used by the Groups & Incentives department in my organization. It helps our customers register to events and ease the payment process, while helping us building the website, the registration form and invitations. I’ve been working with Cvent since April, so it’s been almost five months now. I’m trying to learn and work with Cvent to prepare the staff before the company starts using it full time. If everything goes as planned, we should start registration for an event in October. Then, we’ll launch our first event with Cvent in January 2020!
I can't remember how we used something else before Cvent Event Management!
  • Site Designer is a wonderful tool to ease the website building process.
  • Concur integration is a product that customers are happy to have.
  • The responsive website that fits for all types of computers and phones is a must!
  • I'd like to have more liberty to create custom question or custom fields.
  • Some features are taking a long time before being available in Flex.
  • Sometimes there is too much questions in a feature that need to be answered.
  • We haven't started using Cvent yet for registering events. We are still establishing it.
I think the platform is really user friendly, but some people might find it a bit loaded. There are a lot of options, a lot of tabs, a lot of features, but everything was built logically with the customers' and the planners' needs in mind.
Each time I asked a question or I created a case, I always received and answer in the next following days. If they didn't give me the solution right away, they were asking questions to make sure they understood what I was referring to.
I think Cvent works for any types of event. From meetings and incentives to weddings and vacations, I don't see how Cvent wouldn't work. However, I don't think Cvent would be necessary if your event doesn't have activities/sessions/excursions to register to. If you only want people to tell you if they're coming, you might not need this kind of platform.