Item: Cvent Event Management
Rating: 8
Author: Cassandre Therrien

Overall Satisfaction with Cvent Event Management

Use Cases and Deployment Scope

Cvent is being used by the MICE department in my organization. It helps our customers register to events and ease the payment process, while helping us building the website, the registration form and invitations. I’ve been working with Cvent since 2019. I can't remember how we used something else before Cvent Event Management!

Pros and Cons

Pros

Site Designer is a wonderful tool to ease the website building process.
The responsive website that fits for all types of computers and phones is a must!
PNR management is a time saver!

Cons

A translated site designer instead of language management
Multi-destination flights in air requests
Visibility logic between Flight Request and Air Actual widgets
Modification of the registration without going through all the pages
Include sessions to specific registrants, not all

Return on Investment

New clients interested in our platform!

Usability

I think the platform is really user friendly, but some people might find it a bit loaded. There are a lot of options, a lot of tabs, a lot of features, but everything was built with the customers' and the planners' needs in mind. If you have a natural ease with technology, this won't stop you at all!

Key Insights

Do you think Cvent Event Management delivers good value for the price?

Yes

Are you happy with Cvent Event Management's feature set?

Yes

Did Cvent Event Management live up to sales and marketing promises?

Yes

Did implementation of Cvent Event Management go as expected?

Yes

Would you buy Cvent Event Management again?

Yes

Likelihood to Recommend

I think Cvent works for any types of event. From meetings and incentives to weddings and vacations, I don't see how Cvent wouldn't work. However, I don't think Cvent would be necessary if your event doesn't have activities/sessions/excursions to register to. If you only want people to tell you if they're coming, you might not need this kind of platform.

Cvent Event Management Feature Ratings

Using Cvent Event Management

Users and Roles

20 - We are all in the MICE department in the travel agency. We're mostly working with clients to organize multiple incentive events. So, we are all creating events, managing rooming, booking flights and activities. Some are travel expert, some are technology expert and some are flight expert. But, we're all working with Cvent to manage registrations.

Business Processes Supported

Event registration
Rooming management
Travel management

Innovative Uses

Chatting in Attendee Hub

Future Planned Uses

Maybe creating virtual events

Likelihood to Renew

Because we implanted the platform in the last 6 years, we won't changing anytime soon. We've been training a lot of travel agents year after year, so we won't be going back to our previous method. Our work has improved since switching to this platform, so we won't be going back.

Evaluating Cvent Event Management and Competitors

Products Replaced

Key Differentiators

Other

We were working manually before. Registrations, bookings, extensions, everything was done manually. With Cvent Event Management, everything can be done on the same platform, everything is related. It doesn't feel like we keep repeating the same thing over and over again because everything is linked. That was our main goal.

Cvent Event Management Implementation

Implementation Rating

I was the direct contact during the implementation. I was being trained at the same time that the platform was being implanted in the organization. It went smoothly for the most part. However, because Flex Events weren't fully launched, my trainer showed me the Classic Events version, and when it was time for me to test it out, the version was different. Maybe we should have waited a bit longer.

Implementation Details / Implementation Partner

Implemented in-house
Third-party professional services

Change Management Lessons

Change management was minimal

Implementation Issues

Different version used by the trainer
Constantly evolving

Cvent Event Management Support

Support Rating

Each time I asked a question or I created a case, I always received and answer in the next following days. If they didn't give me the solution right away, the case was escalated to increase the research. The only downside is that sometimes the issue isn't perfectly understood or just unusual, so we can waste some time explaining to many support agents.

Cvent Event Management Customer Support Pros and Cons

Pros	Cons
Good followup Knowledgeable team Problems get solved Kept well informed Immediate help available Support cares about my success Quick Initial Response	Escalation required Need to explain problems multiple times

Premium Support

No, we didn't purchase premium support. I've been in the implanting team since the beginning, so I know my way around the platform. I have been able to help everyone in the team so far. If we get stuck, we just contact the standard Cvent Support and that has been enough.