Cvent is for all orgs
Updated September 27, 2024

Cvent is for all orgs

Hallie Loeb | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Cvent Event Management

We use Cvent to capture upstream data for event creation, registration configuration and push data downstream for business analytics. Our Strategic Meetings Management program is the engine of our Events and Experiences team.

Pros

  • Customization
  • Marketing
  • Customer Support
  • Sales

Cons

  • Process Forms
  • Waitlist managment
  • capacities
  • SMM workflow
  • Event build templates
  • budget
  • no visibility
changes so frequently it is hard to keep up with all the new releases and functionality changes that have ripple effects and dependency impacts that are not communicated

Do you think Cvent Event Management delivers good value for the price?

Not sure

Are you happy with Cvent Event Management's feature set?

Yes

Did Cvent Event Management live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Cvent Event Management go as expected?

No

Would you buy Cvent Event Management again?

Yes

Well suited for large scale organizations and events. Less appropriate for consumers looking for hi res dynamic java type look and feel

Cvent Event Management Feature Ratings

8.6
Registration, RSVP, and ticketing
9
Email marketing
9
Audience engagement
9
Event recording
9
Virtual booths
7
Networking
9
Event analytics
8
10.0
Live chat
10
Audience polling
10
Q&A
10
9.0
Branding options
8
Integration to Marketing Automation
9
Attendee list export
10
10.0
User authentication
10
Participant roles & permissions
10
Confidential attendee list
10
10.0
Calendar integration
10
Meeting initiation
10
Integrates with social media
10
Record meetings / events
10
Slideshows
10
Event registration
10
10.0
Responsive Design for Web Access
10
Mobile Application
10
Dashboard / Report / Visualization Interactivity on Mobile
10

Cvent Event Management Support

Cvent tech support reps are hard working, diligent and customer support oriented.
ProsCons
Good followup
Knowledgeable team
Kept well informed
Immediate help available
Support cares about my success
Escalation required
I don't know, I wasn't on the team at that time.
Yes - Not resolved.

Using Cvent Event Management

ProsCons
Like to use
Difficult to use
Requires technical support
Not well integrated
Inconsistent
Slow to learn
Cumbersome
Feel nervous using
Lots to learn
  • creating shell of an event
  • guest registration with capacity limits
Yes - the mobile app is as good as its builder

Comments

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