Comprehensive and Customizable Event Management!
Updated October 07, 2024

Comprehensive and Customizable Event Management!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Cvent Event Management

The biggest problem that Cvent Event Management solves for my organization is the process and management of online registrations. The ease of building these forms and accompanying website, as well as the collection of important data and payment, makes this platform rise above other event management solutions. We host several smaller events each year, averaging ~25-500 attendees each (for a total of ~1000 registrations each year). This system allows us to collect and compare data across events to determine ROI, event comparing the same events year over year. Additionally, the customizable features for building websites allows us to fully brand the experience for our attendees; it doesn't "look like" we're using a third-party site. Our constituents have come to expect this level of high-quality marketing and registration from our organization and I'm grateful to be a Cvent client to ensure that experience.

Pros

  • Online registration
  • Data Collection
  • Custom Websites
  • Payment Processing
  • Marketing tools
  • Comprehensive reporting

Cons

  • Expensive
  • Customer Service
  • Frequent changes to the platform to learn
  • Frequent changes to staff/customer relations associates
  • Online registration form
  • Customizable event website
  • Payment collection
  • Data collection and reporting
  • Comprehensive data collection
  • Saves 100+ hours of staff time processing registrations
  • Shortens the registration process for attendees to ~30 seconds
Once you understand the platform, Cvent is incredibly intuitive and customizable. It will allow your organization to maintain a consistent, comprehensive and professional registration platform and website, as well as consistent messaging related to events. The system continues to expand their offerings of integration with various CRMs and other event resources (ex. Hotel/venue sourcing, budgeting, app usage.) Cvent event management really is a one-stop-shop for all things related to events to ensure a high quality experience both for attendees/constituents, as well as for the staff working behind the scenes. There are comprehensive and consistently updated trainings to create experts of your in-house staff so you don't always need to rely on a "third party" to make updates and/or make the best use of the system.
Eventbrite is not able to handle the complex registration forms that Cvent can. It does not collect as much information, cannot produce the save level of reports, and does not allow for multi-leveled and/or multiple registration types within one form. Being able to offer, and compare, those is vital to determining our ROI and event planning efforts. Additionally, Eventbrite does not provide as many customizable options or branding opportunities.

Do you think Cvent Event Management delivers good value for the price?

Yes

Are you happy with Cvent Event Management's feature set?

Yes

Did Cvent Event Management live up to sales and marketing promises?

Yes

Did implementation of Cvent Event Management go as expected?

Yes

Would you buy Cvent Event Management again?

Yes

Cvent Event Management works great for events for which we need to collect registration fees. If you have a large-scale event that requires complex registration/data collection, and payment processing, Cvent Event Management is the best solution out there! It is comprehensive, can handle complex, multi-step registration forms, and has features for customizable and branded accompanying website and marketing opportunities (social media, event emails, etc). It is a one-stop-shop for creation and promotion of an event. That said, for "free" events, because there is an associated cost per registrant, it makes more sense for us to use another platform (we use EventBrite, GoogleForm, or WordPress Gravity Forms) to collect RSVPs. The cost-per-registrant is outlined upon contracting (and can vary based on the terms of your contract), but it is a fixed cost, rather than a percentage of the overall fees. Again, depending on the cost of your program for a participant, this can either be a good thing or something that would persuade you to use another system in that scenario. I continue to recommend Cvent to all colleagues though!

Cvent Event Management Feature Ratings

Registration, RSVP, and ticketing
10
Email marketing
10
Livestreaming
10
Audience engagement
10
Event recording
10
Virtual booths
8
Networking
9
Event analytics
10
Live chat
9
Audience polling
10
Q&A
10
Branding options
10
Integration to Marketing Automation
10
Attendee list export
10
User authentication
5
Participant roles & permissions
8
Confidential attendee list
9
Calendar integration
5
Meeting initiation
5
Integrates with social media
9
Record meetings / events
10
Slideshows
5
Event registration
10
Responsive Design for Web Access
10
Mobile Application
10
Dashboard / Report / Visualization Interactivity on Mobile
7

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