D&B Hoovers - Leaves a lot to be desired
March 29, 2022

D&B Hoovers - Leaves a lot to be desired

Anonymous | TrustRadius Reviewer
Score 3 out of 10
Vetted Review
Verified User

Software Version

D&B Hoovers

Overall Satisfaction with D&B Hoovers

I am researching background information for client pitches. The attorneys, marketing, and conflicts are all requestors of information.

Pros

  • Industry of companies.
  • Upper management.
  • Compiling lists.

Cons

  • Customer services takes too long to respond.
  • Company information is not accurate.
  • The company research reports are not current.
  • News could be better.
  • None
No. I don't trust the revenue information. We need good quality information on small companies which I know is very hard to get. I usually don't filter because I am afraid I will do something.
We always need accurate email addresses which are very hard to get. I wish they had more of them.
  • S&P Capital IQ
I use Capital IQ almost every day. The whole website is superior to D&B Hoovers in my opinion. I go to Hoovers when I can't find a company there.

Do you think D&B Hoovers delivers good value for the price?

No

Are you happy with D&B Hoovers's feature set?

No

Did D&B Hoovers live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of D&B Hoovers go as expected?

Yes

Would you buy D&B Hoovers again?

No

I use it to look for company information. Being able to compile a list is helpful. Sometimes there is very little on a company and I get a multi-paged report with only enough info to cover one page. Before OneSource merged with Hoovers, we were able to get company research reports. What is on there now is old or no information at all. I wish it had the quality of the information that was OneSource. It is not the first place I go for company information. I start with Capital IQ. The worse is when you need help with the website. You cannot speak directly to the person and the chatbot leaves a lot to be desired.

D&B Hoovers Feature Ratings

2.8
Advanced search
2
Identification of new leads
4
List quality
4
List upload/download
3
Ideal customer targeting
Not Rated
Load time/data access
1
2.0
Contact information
3
Company information
2
Industry information
1
2.0
Lead qualification process
Not Rated
Smart lists and recommendations
Not Rated
Salesforce integration
Not Rated
Company/business profiles
2
Alerts and reminders
Not Rated
Data hygiene
Not Rated
Automatic data refresh
Not Rated
Tags
Not Rated
Filters and segmentation
Not Rated
Not Rated
Append emails to records
Not Rated

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