DameWare is still the best after many many years of use
July 17, 2015

DameWare is still the best after many many years of use

Benjamin McCarthy | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version


Modules Used

  • Mini Remote

Overall Satisfaction with DameWare Remote Support

We use the DameWare to manage all servers without needing to be in the data center. Its also used to support desktops at all locations thus eliminating the need to physically go to each PC. The ability to access servers or workstations remotely saves time in not having to travel.
  • Simple install.
  • Manage computers remotely easily.
  • The reminders or service running out or version updates required needs to have the ability to turn them off.
  • Registering each install after rebuilding a pc and being required to go through the web site for a reinstall is a big pain.
  • Allows less techs on staff to support more users.
  • Easily manage servers and make domain changes.
I have used DameWare for so long I would not consider using anything else.
DameWare Remote Support is well suited in any network with that has a combination of 10+ servers and workstations.

SolarWinds Dameware Remote Support (DRS) Feature Ratings

Screen sharing
File transfer
Instant message
Secure remote access with Smart Card authentication
Access to sleeping/powered-off computers
Initiate remote control from mobile
Remote management of servers & workstations
Remote Active Directory® management
Multi-platform remote control

Using DameWare Remote Support

3 - IT, and Opps management
IT professionals and software dev
  • Server management
  • End user support
  • User support with our ERP application
It works - that simple.

Evaluating DameWare Remote Support and Competitors

Yes - MS RDP client
  • Product Features
  • Product Usability
It's much easier to use.
I would look into the larger server based solution.

DameWare Remote Support Implementation

It's pretty simple.
No - installed as part of new PC build
  • Learning the steps and what's requied

DameWare Remote Support Support

Any questions are always answered.
Good followup
Knowledgeable team
Support understands my problem
Support cares about my success
Quick Initial Response
Not kept informed
No - The cost vs the amount its needed is not feasible.
First time I had to reinstall they walked me through the steps to remove the old registered PC and add the new one.

Using DameWare Remote Support

Great product - easy to use.
Like to use
Easy to use
Well integrated
Quick to learn
Feel confident using
  • Remote access to desktops for support.
  • The AD display of devices
  • When the versions are different - the annoying pop ups