DameWare 11.2 Review
July 22, 2015
DameWare 11.2 Review
Score 8 out of 10
Vetted Review
Verified User
Software Version
11.2
Modules Used
- Mini-remote support; Active Directory
Overall Satisfaction with DameWare Remote Support
DameWare Remote Support is used by the IT/Infrastructure department for easy remote access and Active Directory account changes by the support team. Its easy to install and easy to use. The team can make quick account changes such as adding and removing group memberships and changing passwords, as well as system administration, from easily seeing what services are running on a remote station, to applications installed, and remote support for the end user.
- Active directory account changes, such as: group membership add/remove and password changes.
- Remote system administration, such as: resetting services and local drive review
- User support made easy by remote support to the workstation, with or without remote keyboard/mouse lockout.
- Integration with exchange distribution list membership. I don't necessarily want full exchange administration capabilities, but to be able to add or remove someone from a distribution list easily from within DameWare, same as Active Directory groups.
- Licenses are inexpensive, so ROI was not a major factor or decision point for the current environment. We knew the base features of the application before purchase and knew it would work well for the situations in which it would be used.
VNC is a basic remote control application, it does not have the AD and PC integration tools to perform the other Help Desk tasks required.