DameWare 11.2 Review
July 22, 2015
DameWare 11.2 Review
Manager in Information TechnologyHealth, Wellness and Fitness Company, 201-500 employees
Score 8 out of 10
- Mini-remote support; Active Directory
Overall Satisfaction with DameWare Remote Support
DameWare Remote Support is used by the IT/Infrastructure department for easy remote access and Active Directory account changes by the support team. Its easy to install and easy to use. The team can make quick account changes such as adding and removing group memberships and changing passwords, as well as system administration, from easily seeing what services are running on a remote station, to applications installed, and remote support for the end user.
- Active directory account changes, such as: group membership add/remove and password changes.
- Remote system administration, such as: resetting services and local drive review
- User support made easy by remote support to the workstation, with or without remote keyboard/mouse lockout.
- Integration with exchange distribution list membership. I don't necessarily want full exchange administration capabilities, but to be able to add or remove someone from a distribution list easily from within DameWare, same as Active Directory groups.
- Licenses are inexpensive, so ROI was not a major factor or decision point for the current environment. We knew the base features of the application before purchase and knew it would work well for the situations in which it would be used.
The application works well for Infrastructure and Help Desk workflow, and for basic day to day troubleshooting and account changes. As a full fledged tool for Network Admins, it's a mixed bag. Some of the admins I've worked with have liked the application, others think it is too generalized for their needs.
SolarWinds Dameware Remote Support (DRS) Feature Ratings
Secure remote access with Smart Card authentication
Access to sleeping/powered-off computers
Over-the-Internet remote session
Initiate remote control from mobile
Remote management of servers & workstations
Remote Active Directory® management
Centralized management dashboard
Multi-platform remote control