TrustRadius
Best Remote Control Software
https://www.trustradius.com/remote-desktopDameware Remote SupportUnspecified8.590101
Hiren Shah profile photo
July 22, 2015

Best Remote Control Software

Score 10 out of 101
Vetted Review
Verified User
Review Source

Software Version
11.1
Modules Used
DameWare Mini Remote Control

Overall Satisfaction with DameWare Remote Support

DameWare provides an easy way to remote in to any user's PC or laptop and has a good response time without lag. It works very well.
  • Chat function.
  • Good refresh rate over the wan connection without lag.
  • Chat function does not stay on top [of screen] or blink so a user can see something is incoming.
  • Better customer service
DameWare provides a good response time without a lag.
I want see DameWare work like TeamViewer.

Dameware Remote Support Feature Ratings

Screen sharing
10
File transfer
10
Instant message
10
Secure remote access with Smart Card authentication
10
Over-the-Internet remote session
5
Remote management of servers & workstations
10
Remote Active Directory® management
Not Rated
Centralized management dashboard
Not Rated

Using DameWare Remote Support

Users and Roles

7 - Tech Support to Staff and Teachers

Support Headcount Required

1500 - Teachers with no skill

Business Processes Supported

  • Remote Help

Innovative Uses

  • Remote Help from any were in the schools

Likelihood to Renew

8

Evaluating DameWare Remote Support and Competitors

Products Replaced

Key Differentiators

  • Price
  • Product Features
  • Product Usability
Price and Product Features are great

Evaluation Lessons Learned

Yes.

DameWare Remote Support Implementation

Implementation

9

Implementation Details / Implementation Partner

  • Implemented in-house

Implementation Phases

Change Management Lessons

Change management was minimal

Implementation Issues

  • There were none

DameWare Remote Support Support

Support

8
I don't call support that much.

Dameware Remote Support Customer Support Pros and Cons

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Support understands my problem
Support cares about my success
Quick Initial Response
Difficult to get immediate help

Premium Support

No - one's the product is setup. you don't need support at all accept for New version.

Bug Resolution

Exceptional Examples of Dameware Remote Support Support

They never did.

Using DameWare Remote Support

Usability

8

Usability Pros and Cons

ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Quick to learn
Convenient
Feel confident using
Familiar
None

Easy Tasks

  • Install
  • Setup

Difficult Tasks

  • Activation is horrible.
  • Deactivation
  • Too much control over Activation and Deactivation process.

Mobile Interface Availability and Impressions