Best Remote Control Software
Hiren Shah | TrustRadius Reviewer
July 22, 2015

Best Remote Control Software

Score 10 out of 10
Vetted Review
Verified User
Review Source

Software Version

11.1

Modules Used

  • DameWare Mini Remote Control

Overall Satisfaction with DameWare Remote Support

DameWare provides an easy way to remote in to any user's PC or laptop and has a good response time without lag. It works very well.
  • Chat function.
  • Good refresh rate over the wan connection without lag.
  • Chat function does not stay on top [of screen] or blink so a user can see something is incoming.
  • Better customer service
DameWare provides a good response time without a lag.
I want see DameWare work like TeamViewer.

SolarWinds Dameware Remote Support (DRS) Feature Ratings

Screen sharing
10
File transfer
10
Instant message
10
Secure remote access with Smart Card authentication
10
Over-the-Internet remote session
5
Remote management of servers & workstations
10
Remote Active Directory® management
Not Rated
Centralized management dashboard
Not Rated

Using DameWare Remote Support

7 - Tech Support to Staff and Teachers
1500 - Teachers with no skill
  • Remote Help from any were in the schools

Evaluating DameWare Remote Support and Competitors

  • Price
  • Product Features
  • Product Usability
Price and Product Features are great

DameWare Remote Support Implementation

DameWare Remote Support Support

I don't call support that much.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Support understands my problem
Support cares about my success
Quick Initial Response
Difficult to get immediate help
No - one's the product is setup. you don't need support at all accept for New version.

Using DameWare Remote Support

ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Install
  • Setup
  • Activation is horrible.
  • Deactivation
  • Too much control over Activation and Deactivation process.