Higher Ed Health Care Review
November 04, 2021

Higher Ed Health Care Review

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with DataMotion

We use DataMotion to communicate HIPAA-protected information about and to our clients. DataMotion allows us to schedule, provide appointment information and resources, field appointment and workshop requests, and billing communications.

Pros

  • Quick Communication direct to recipient inbox.
  • Easily trackable read receipts.
  • Allows conversation to be tracked similar to regular email.

Cons

  • I think the interface could be improved to be more user-friendly - a little clunky clicking around sometimes.
  • Adding some regular email features - away messages, rules, etc.
  • Clearer instructions about how to log in the first time on the email that is sent to the recipient. Sometimes clients have trouble understanding how to open/log in.
  • Improved HIPAA compliant communications
  • Accessible tool at a reasonable cost
  • Well maintained, despite potential improvements to interface.
Teams [are] easier to use because it doesn't require continued login and has a quick chat feature - Teams [are] also HIPAA compliant. Epic and VMWare are associated with patient charts, which makes them different from DataMotion. I like that DataMotion alerts patients directly to their inbox, whereas Epic/VM would have to log in to [an] external app.
I have had messages get deleted without adequate notice, and was unable to go back and find the info I was looking for later. I also think a more user-friendly interface with more features would improve [the] rating.
Sometimes clients have trouble logging in, but it integrates nicely with unencrypted email platforms.

Do you think DataMotion delivers good value for the price?

Yes

Are you happy with DataMotion's feature set?

Yes

Did DataMotion live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of DataMotion go as expected?

I wasn't involved with the implementation phase

Would you buy DataMotion again?

Yes

Well suited for HIPAA-protected, private client communications. Less suited for regular email conversations, login takes extra time and steps.

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