Gets the (very basic) job done
October 07, 2021

Gets the (very basic) job done

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with Deputy

Deputy is currently being used across the entire organization (2 locations) as our primary timesheet manager. Employees use the kiosk to clock in and out and I approve their timesheets. We also use the newsfeed to make announcements. We kind of use the request leave option and swapping shifts option but these features aren't very customizable to each business' needs so it doesn't completely work for us.

Pros

  • Their customer service line is open 24/7 and they usually can solve the problem.

Cons

  • Their user interface is pretty terrible. A lot of the features I use as a supervisor aren't available on mobile or the app.
Ace corporate chose Deputy after stopping using Kronos and we went with their choice because of easy billing through Ace Corp. and not having a ton of time to research an alternative.

Do you think Deputy delivers good value for the price?

Not sure

Are you happy with Deputy's feature set?

No

Did Deputy live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Deputy go as expected?

Yes

Would you buy Deputy again?

No

They have so many features that in theory sound great but I would say at least 80% of the time, we cannot actually use these features as they don't mesh with how we run our business/people management. For example, you can set a stress profile for your employees for how many hours they can work in a day and how many hours total they can work in a week. We set our daily one to the amount of hours before the employee would need a lunch break that way we would be notified that they need a break. This worked fine for us until we realized that it was affecting employees being able to swap/offer their shifts.
After chatting with customer service, the only option for us was to change the stress profile overall (thereby removing the alert for employees who get a lunch) and make it so employees would never be 'stressed'. There was no way to overwrite their option of only 'un-stressed' employees being available to offer shifts to.
If you want a very basic timesheet manager, Deputy is a good fit. But if you plan to use any of the extra features they talk about (i.e. smart-scheduling, reports, people management, etc.) just know that they are mostly for use as-is so if there is a part that doesn't work for your business specifically, it's not able to be easily changed.

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