Best support and Dev team out there[.]
November 23, 2021

Best support and Dev team out there[.]

Ben Hutchings | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Deputy

It’s used for rostering, timesheet approval[,] and syncing with our accounting platform. The biggest problem it solves is managing the intricate Award quirks to ensure our business isn’t breaking the law in payroll and with the [organization] of employment[.]

Pros

  • Scheduling & Timesheet management[.]
  • Employee profile management - stress, leave, incident handling[.]
  • Newsfeed/staff communication and on shift visibility[.]

Cons

  • It doesn’t integrate with our PMS called Preno so it doesn’t capture all of our revenue. We use Kounta/light speed for the restaurant (but haven’t connected it ) and Preno for the accommodation. A clever tool would be to add in the number of cleans/strips/services to compare housekeeping performance[.]
  • Deputy has ensured we are operating legally[.]
  • There is a lot of time saved [with] the input of timesheets into Xero[.]

Do you think Deputy delivers good value for the price?

Yes

Are you happy with Deputy's feature set?

Yes

Did Deputy live up to sales and marketing promises?

Yes

Did implementation of Deputy go as expected?

Yes

Would you buy Deputy again?

Yes

The problem with most software companies is their lack of support. The Deputy support team [is] second to none and when you leave feedback, often a month later you see that feedback implemented into a [ever-evolving] product.
It works really well[.]
Deputy is a great tool for any business, particularly where there is lots of casual employments, to train, manage, and roster staff.

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