I'd say sign on the dotted line for DocuSign
June 28, 2019

I'd say sign on the dotted line for DocuSign

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Software Version

DocuSign Professional

Overall Satisfaction with DocuSign

We use DocuSign for completing new hire offer letters, NDAs and sales contracts efficiently. We're able to intuitively upload documents for signature and set up workflows for each signer. It's particularly beneficial for us to have the ability to route to our VP for final signature only once all other parties have completed their signatures. That way, we're not bothering our VP in case any revisions need to be made.
  • It's intuitive. Anyone can easily execute contracts from their computer or mobile device.
  • It seems really secure. I like how each signature gets a digital code associated with it.
  • It's robust enough where you can set up signing order and other workflows to fit your business process.
  • It's reliable - I don't think I've ever noticed a bug.
  • I wish multiple people could be alerted when the signer views the contract.
  • I wish the validity date feature was easier to understand and/or offered the ability to get more granular (specify at what hour it's voided).
  • I wish the completed document could automatically be attached in a deal in the CRM system.
  • Faster contract signature means more revenue more quickly.
  • Better insight into buyer behavior - you can see when they view the contract.
  • Clients view us as more legit/professional since we use DocuSign.
Adobe Sign is a good solution as well yet it lacks some of the functionality DocuSign offers. I also find DocuSign just a bit easier to use, or maybe I just prefer the UI.
I think DocuSign is really well suited for most use cases. It's pretty intuitive to use on the sender side, and really simple on the signer side. I've never had a problem with a customer getting confused how to execute a signature - which is obviously critical in sales!

While DocuSign is pretty simple on the sender side, I think it might be a little overkill for the most basic contracts and use cases. With that said, it's not difficult to learn whatsoever so even the most basic technology user should get the hang of it within a few minutes.