Versatility and Value!
October 07, 2019

Versatility and Value!

Suzy Vera, MBA | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

DocuSign Professional

Overall Satisfaction with DocuSign

We use DocuSign to complete new hire paperwork, contracts, employment offers, etc. We use this across all the organization through many verticals such as HR, accounting, events, reservations. The software addresses the issue of getting paperwork back quickly and securely. It is also in multiple languages which is amazing and cuts through a lot of red tape.

Pros

  • Clear and easy to use interface - Easy to navigate as a user on both the sending and receiving sides.
  • Multiple language options.
  • Building templates and uploading is so easy - The drag and drop and color coding make it impossible to make an error!
  • Login is a breeze.

Cons

  • It could synch to other software or websites to avoid having to download and then upload.
  • The storage of documents has a quick expiration so if you forget to download something you may lose it.
  • Saving on our carbon footprint by printing less and using less paper.
  • Has reduced human error in terms of lost paperwork, or paperwork that is not stored securely.
  • Adds professionalism to the brand by having a quick e-sign method.
HelloSign was tedious! I did not like the interface or having to sign in using Google, and the document storage center was cumbersome to navigate and keep straight.
Although I have never had major issue with the software the customer service team is helpful, responsive, and knowledgable. It is easy to get in touch and chat with them. Again, I have never experienced trouble in 3+ years and had to call them minimally for small issues here and there!

Do you think DocuSign delivers good value for the price?

Yes

Are you happy with DocuSign's feature set?

Yes

Did DocuSign live up to sales and marketing promises?

Yes

Did implementation of DocuSign go as expected?

Yes

Would you buy DocuSign again?

Yes

We are a restaurant group and primarily use this for new hire paperwork, contracts, events management, etc. The software overall is great and secure. It is an awesome price point and we can leverage it in any way making it even more of a value. It is also lovely to use less paper with e-sign which is great for the environment, leaves more of a record trail, and helps with organization/security.

Comments

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