If you're ready to scale, choose the best
Kelly Wasden | TrustRadius Reviewer
October 07, 2019

If you're ready to scale, choose the best

Score 7 out of 10
Vetted Review
Verified User
Review Source

Software Version

DocuSign Professional

Overall Satisfaction with DocuSign

DocuSign is being used as a sales org, new hires, NDA documents and basically everything you can think of when it comes to signing digitally. It solved the whole "put it in google drive" issue by allows us to keep everything in its intended form. No more need to find the most updated document to send over, no more need to screw something up. It's really helped us keep everything in tact and in one place that we don't have to search for.
  • Easy to use.
  • Digital signing is seamless.
  • App friendly.
  • Cost - I feel DocuSign can be cost-prohibitive to some companies while there are other solutions out there.
  • No longer the thought leader, the likes of Adobe are catching up or have passed.
  • Easier to use admin functionality.
  • Quicker close times.
  • Decreased times for legal to review and provide feedback.
  • More predictability for our sales/recruiting teams.
DocuSign is like Salesforce for CRM's. It just made sense as we were scaling as an organization and moving and adding new technology to our stacks. We really like Adobe Sign as a close second, but for what we were doing, DocuSign came back as a more professional sales org and as someone is sales, it really helped even though Adobe was cheaper by the numbers and licenses.
From signing to kick off, the implementation was seamless and easy. We really appreciated the help and tidbits provided by the team and the overall process was awesome to go through. The training was easy, using the platform was easy for our teams and we really have no complaints when it comes to the implementation process. The handoff was a little weak from sales to customer success, but overall we are happy and hopefully an easy customer.

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DocuSign is well suited in areas of companies that are ready to scale to more business. It handles things well but does require an amount of admin work to get everything implemented. For instance, in our company, we were using just a PDF version of our agreement to send over to customers which posed quite a problem from a legal standpoint. When we implemented DocuSign, it sped up our closing process and helped our predictability even more when we could see opens and answer questions quickly instead of sending off an agreement into the Ether. Some CRM's are inhibitive to integration which makes it a challenge as well. So if you have a smaller team, some other products might make more sense.