DocuSign is useful and scalable
October 21, 2019

DocuSign is useful and scalable

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

DocuSign for Enterprise

Overall Satisfaction with DocuSign

We use DocuSign across the organization to manage documentation as we hire individuals and contract others to work on projects. It helps us quickly get specific SOWs and agreements out quickly to people around the world and get signatures back ASAP. It's also useful for helping managing those documents for future reference in the cloud.

Pros

  • Easy-to-use templates.
  • Quick to send and get signatures back.
  • Easy to manage and refer to for the future.

Cons

  • Complicated Salesforce integration- You should be able to autofill information for SOWs from fields in SFDC, but it is hard to make it work.
  • I had some problems with sign in when I had to change my email address after being hired.
  • There is not an easy way to alter or amend docs, usually, they have to void the whole thing.
  • Way more efficient than mailing and tracking documents all over the world.
  • The time to market is greatly increased, waiting for physical documents to come in the mail would be far too time-consuming.
  • Easy to scale as the templates can be shared across your workforce and sent with a few clicks. Perfect for recruiting or sales.
I have not used any competitors. I don't feel the need to.
I haven't had much need for support. I did need to change my primary login, however, after being hired and it was a bit painful. I only communicated through email and it took a while to get support. And in the end, the solution was really just a stopgap that worked well enough. So it was not a huge deal but still more painful than I'd hoped.

Do you think DocuSign delivers good value for the price?

Yes

Are you happy with DocuSign's feature set?

Yes

Did DocuSign live up to sales and marketing promises?

Yes

Did implementation of DocuSign go as expected?

Yes

Would you buy DocuSign again?

Yes

Anytime you are working with a large and international pool of individuals, and/or have a uniform document that your workforce will be using when signing people, Docusign is great. It also is great for managing these documents without the worry of tracking down hard copies. It is just convenient in a nutshell.

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