By far the best electronic signature software!
October 21, 2019

By far the best electronic signature software!

Ron Toth | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

DocuSign for Enterprise

Overall Satisfaction with DocuSign

When we send out contracts to prospects we send through DocuSign. Actually, we first set up the quote in Salesforce and then when it's ready we use our Salesforce-DocuSign integration and send it out. The software is very easy to use. If you need to make changes or use templates you can do that with just a few clicks.

Pros

  • Easy to look through other documents in the library.
  • Easy to add or remove signers or people that need to get a copy of the contract.
  • Easy to add specific fields and who and what they need to sign.

Cons

  • Don't see any cons. I've used probably half a dozen other signing software and DocuSign is by far the easiest to navigate.
  • Sales are easy. I've had some signing softwares that clients have issues with using. I haven't had a single negative issue with DocuSign. ROI is probably the biggest impact.
DocuSign is the system with the easiest way to add and remove fields. For most situations, you will have a template so you don't need to keep adding and removing fields. When those situations do come up, it's easy for DocuSign. For those other ones you need to go through a whole map of dropdowns and clicks and there are always issues. If issues come up on a contract it can delay a deal and this leads to missed quotas.
I honestly have no idea. There have never been any issues with them that would force us to see how their customer support is. I look at this as a positive.

Do you think DocuSign delivers good value for the price?

Yes

Are you happy with DocuSign's feature set?

Yes

Did DocuSign live up to sales and marketing promises?

Yes

Did implementation of DocuSign go as expected?

Yes

Would you buy DocuSign again?

Yes

I think in any situation that you need to send over a document and have it signed by someone, DocuSign is your best bet. Whether it be a contract or other documents that you need to add signing fields it really is the easiest software. As for less appropriate, I don't know any situation in sales where it wouldn't be useful.

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