Donor Perfect Lives Up To Its Promises - Responsive and Accurate To Customer Needs.
Overall Satisfaction with DonorPerfect
We use DonorPerfect as our in-house donor database, with mailing software to produce campaigns and appeals, to generate fundraising reports, to track relationships and plan our annual fund development plan. We further use DonorPerfect for our reporting and analysis of giving trends, to initiate new campaigns, and to inform our board and leadership team.
Pros
- Integration of donation receipts, acknowledgements and campaigns. No more entering things multiple times in multiple spreadsheets or documents!
- With careful input of data, streamlines the customer relations aspects of fundraising, building a comprehensive history of each donor and their gifts.
- Can be used with swipers to do on the spot donations at events, with transactions recorded instantly and instant donor acknowledgement.
- Has a variety of built in reports that enable us to interface with our internal accounting system, to retrieve multiple years of data, etc. Has the AFP Fundraising Effectiveness Report which tracks retention of donors, years of giving, new donors, etc.
- Very little lag time for questions or concerns with the vendor, they have excellent training and support services.
- Relatively cost effective, you don't pay for things you will not use on a consistent basis.
Cons
- They recently developed a crowdfundraising template, which is a useful addition to their suite of templates.
- DonorPerfect helped us to grow our donor base from 2015-2016 resulting in a 63.3% revenue increase, and an additional 5% revenue increase in 2017.
- Having the ability to capture data in real time has made it possible for us to produce tracking metrics for our Board and Committees bi-monthly, with confidence in our accuracy and detail to back up our numbers.
- Our fundraising effectiveness has definitely increased with our greater fluency and ability using the product, resulting in savings of staff hours as well as data to inform executive decision making.
I used eTapestry back in the 2000s, when it was a relatively well-integrated tool for producing electronic communications and tracking donations. I have found the positive elements of this software to be met in full by the integration between DonorPerfect and Constant Contact, which I now use.
Raiser's Edge was clunky and expensive when we considered it at another nonprofit I worked for in the past. I can't speak to how it works today since I don't use it.
Both Constant Contact and MailChimp are really delivery systems for electronic appeals and communications (e-blasts) in my department. We like the seamless integration between DP and CC.
Raiser's Edge was clunky and expensive when we considered it at another nonprofit I worked for in the past. I can't speak to how it works today since I don't use it.
Both Constant Contact and MailChimp are really delivery systems for electronic appeals and communications (e-blasts) in my department. We like the seamless integration between DP and CC.
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