Drift Usage by a Response Sales Team!
February 23, 2019

Drift Usage by a Response Sales Team!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Drift

Drift it used by our inbound sales response team on our website. As someone browses our website, a Drift “Bot” will ask if they have questions around pricing or our services. If they answer yes, then our sales response team will initiate a website chat with them around our product and services to start the sales cycle.
  • Prospect screening on website
  • Email cadence automation
  • Website chat
  • Removing prospects from and email cadence isn’t intuitive.
  • Grammarly does not work within the website chat. Would love it if it did.
  • Mobile app could use some work.
  • Save at least 2 hours a day on drafting and sending individual emails to each sales prospect.
  • Convert at least 3 prospects an hour into legitimate sales leads each out through our website using chat.
We used both Drift and ToutApp for enrolling sales prospects into email campaign cadences. Drift is great for enrolling them one by one and being flexible with personal notes. ToutApp was better for mass imports and mass campaigns. It's hard to enroll more than 10 emails into Drift at a time.
ZoomInfo, Outreach, D&B Hoovers (formerly Avention)
Works great for chat. I really like the built-in responses you can use as you chat; so you don’t have to type the same thing every time someone chats in. Very helpful. Dropping someone into an email cadence is also great. [It's] Hard to remove them from that cadence though.