If you want to connect with your customers try Drift!
February 27, 2019
If you want to connect with your customers try Drift!
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Drift
We've been using Drift at KeyedIn as a better way for us to interact with our customers and potential customers. Before we used to have a very manual way of reaching and interacting. Now with Drift we've been able to have customers or potential clients come to the website and be directed to help in a very automated way. We can now communicate in a new way.
Pros
- Automated communication is incredible with Drift.
- They keep a history of all conversations which make it easily to refer to.
- Drift can attach your calendars which can provide instant meetings for prospectives customers.
Cons
- It's hard when you're not around to have an "active" conversation which isn't just on Drift's part as a product.
- Drift was a little hard to roll out initially but now that it's implemented it's smooth.
- Building out conversations can be a bit tedious.
- Drift drives meetings for prospectives customers so immediate ROI from that.
- We also have happier customers which improves our satisfaction rating.
- With happy customers also comes referrals for business.
We looked at several products however we felt that the way Drift integrated with our calendars and the look and feel of the product was in line with what we were looking for. We also have enjoyed the team at Drift and how they've been able to answer some of our tougher questions especially when implementing.
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