If you want to connect with your customers try Drift!
Kevin Knudsen | TrustRadius Reviewer
February 27, 2019

If you want to connect with your customers try Drift!

Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Drift

We've been using Drift at KeyedIn as a better way for us to interact with our customers and potential customers. Before we used to have a very manual way of reaching and interacting. Now with Drift we've been able to have customers or potential clients come to the website and be directed to help in a very automated way. We can now communicate in a new way.
  • Automated communication is incredible with Drift.
  • They keep a history of all conversations which make it easily to refer to.
  • Drift can attach your calendars which can provide instant meetings for prospectives customers.
  • It's hard when you're not around to have an "active" conversation which isn't just on Drift's part as a product.
  • Drift was a little hard to roll out initially but now that it's implemented it's smooth.
  • Building out conversations can be a bit tedious.
  • Drift drives meetings for prospectives customers so immediate ROI from that.
  • We also have happier customers which improves our satisfaction rating.
  • With happy customers also comes referrals for business.
We looked at several products however we felt that the way Drift integrated with our calendars and the look and feel of the product was in line with what we were looking for. We also have enjoyed the team at Drift and how they've been able to answer some of our tougher questions especially when implementing.
We don't generate reports with Drift. We can gauge interest better and understand our clients and prospects needs based on initial conversations started by Drift. It's been a tool that we've found to be a great asset on our tool belt and further helps bridge the gap between us and our customers.
Outreach, Box, Zoom, Slack, Skype
Drift is an incredible tool that can help automate communication on a website or blog overnight! We've taken our website contact from a number and email to a live conversation that helps people get the information they want faster and easier without so many rabbit holes to go down to find a simple item. I wouldn't see Drift working well for companies who already have a tool such as live chat bots in place.