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Drift helps you capture more leads
May 18, 2021

Drift helps you capture more leads

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Modules Used

  • Chat

Overall Satisfaction with Drift

We use Drift for our Sales chat.
  • Drift allows you to block users that send obscene things quickly and easily.
  • It integrates with Salesforce easily and brings up your contacts quick.
  • It allows you to have multiple users and round robins leads to each.
  • Drift is very user friendly and easy to use.
  • Expand the mobile app and make it more customizable.
  • Sometimes the chatbot takes too long to get the chat to a person.
  • Active updates in Salesforce could be faster.
  • Integration with Salesforce.
  • Integration with Slack.
  • Integration with Google Calendar and how easy it is for customers to book appointments.
  • Drift enabled me to book appointments to further talk to customers and that increased my sales.

Do you think Drift delivers good value for the price?

Not sure

Are you happy with Drift's feature set?

Yes

Did Drift live up to sales and marketing promises?

Yes

Did implementation of Drift go as expected?

Yes

Would you buy Drift again?

Yes

Drift works well in Sales and the chatbot sets up the conversation very well. You can get all of the information you need to follow up with your conversations and it is easy to do. The leads are real-time and notifications come in fast. The user interface makes it easy to navigate too.