Item: Dropbox
Rating: 8
Author: Marilyn L. McCoy

Overall Satisfaction with Dropbox

Use Cases and Deployment Scope

I am a university teacher. I use Dropbox to back up my files in the cloud. What I do with Dropbox is simple, but I have a very complicated Dropbox situation with my computer, so I hope I can get some help with it.

Pros and Cons

Pros

Nice to have an automatic backup.
Nice that I have a lot of space, much more than I need.
It appears that organizing my files will be easy.

Cons

Okay, this is where the problems are again. I must start by saying that I don't know what I did to cause these tangles in my files, but I did. There must be a way to untangle it.
The desktop of my laptop is itself a Dropbox! I don't know how I managed to do that. There is a second Dropbox icon labeled "Dropbox" there, too.
Somehow, the Dropbox FOLDER is now located inside a folder labeled "Users->marilynmccoy[folder]. If you open that folder, there is a normal folder labeled "Dropbox". There are Aliases of the Desktop, Documents and Downloads folders here.
Inside the "Pictures" folder in "marilynmccoy, there is an Alias for a "Dropbox.app"
A friend once tried to take the files out of the Dropbox labeled "Desktop," but it didn't go away.
So, looking at my "Favorites" in Finder, the "000-Desktop 0" is a folder with files in it, the "Downloads" folder is empty--they can be found in marilynmccoy described above, In the Apple "house" icon there is a Dropbox FOLDER full of files--that was probably the original Dropbox, Okay, that's probably enough.

Return on Investment

I do not use Dropbox for business; I use it for my job, so this question doesn't apply to me.

Usability

I gave a 9 because I think it's a great, usable resource. My problem is that I don't understand how to use it and organize it, despite its simplicity. In other words, I know Dropbox can perform better for me, so I rated it a 9. But...I really need some assistance in resolving the numerous problems that have arisen in my account over a long period. That's why I gave 7's or "not included" many times, even though those things may be included.

Alternatives Considered

N/A

Key Insights

Do you think Dropbox delivers good value for the price?

Yes

Are you happy with Dropbox's feature set?

Did Dropbox live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Dropbox go as expected?

I wasn't involved with the implementation phase

Would you buy Dropbox again?

Yes

Other Software Used

Adobe Acrobat, Microsoft Office 2016 (discontinued)

Likelihood to Recommend

Very useful for sorting files in the cloud, allowing you to keep some files online and others in the cloud, and restore files that were accidentally deleted. Additionally, it enables you to put infrequently used files into a "revival" mode.

Dropbox Feature Ratings

Comments

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Dropbox A great thing.