Item: Druva Security Cloud
Rating: 5
Author: Verified User

Overall Satisfaction with Druva inSync

Use Cases and Deployment Scope

Druva inSync is being and has been our backup solution of choice to protect all our users data on corporate owned machines for both onsite and remote employees across the organization. Aside for a number of issues backing up OneDrive for Business and local backup client stop backing up randomly for several users for a period of time, eventually these issues got resolved.

Pros and Cons

Pros

Protect data
Not a hardware resource-intensive app
Track equipment
Geo-location

Cons

Backup agent reliability
Support needs some improvement
Reporting

Return on Investment

Centralized Solution so no more monitor independent backups
Peace of mind for most part
Some ROI but not as much as initially expected

Alternatives Considered

Carbonite Backup for Microsoft Office 365 and Datto

As mentioned before when it does work not many apps can do what Druva does even when looking at the cost which is not completely prohibited when compared to other solutions out there. Were had the opportunity to test other solutions over time, Carbonite, Datto, Mozy and not taking away from these solutions, aside from support Druva has been better in a number of aspects.

Implementation Rating

We were very satisfied with implementation, the entire process was pretty straight forward and easy even with much knowledge or experience with this solution. Admin interface was very intuitive in the creation of policies and agent profiles prior to deployment. Aside from some permission issues on the client side agent install is a breeze.

Key Insights

Do you think Druva Security Cloud delivers good value for the price?

Yes

Are you happy with Druva Security Cloud's feature set?

Yes

Did Druva Security Cloud live up to sales and marketing promises?

Yes

Did implementation of Druva Security Cloud go as expected?

Yes

Would you buy Druva Security Cloud again?

Yes

Other Software Used

Veritas Backup Exec, Carbonite Endpoint 360, Carbonite Safe (formerly Mozy)

Likelihood to Recommend

Druva inSync is well suited for most mid sized organizations looking a centralized backup solution. Can become a bit of a headache on larger enterprises. This could be easily overcome if Druva support steps us a bit and backup client is thoroughly tested for bugs and incompatibilities before release.

COVID-19 Changes

Using Druva inSync

Users and Roles

150 - We use Druva at all levels of the business, from C-level to clerks.

Support Headcount Required

1 - Basic support knowledge, currently a desktop technician is our go to for any Druva troubleshooting, installs, restores...

Business Processes Supported

Safeguard user data
Assist with hardware retrieval

Innovative Uses

Hardware retrieval from remote end users

Future Planned Uses

Backup SharePoint
Backup Teams

Likelihood to Renew

Even with a number of issues we encountered and came across we are satisfied with the product.

Evaluating Druva inSync and Competitors

Products Replaced

Yes - Yes Druva replace Carbonite

Key Differentiators

Product Features
Product Reputation
Analyst Reports

Product feature and central management was a big factor.

Evaluation Lessons Learned

I dont think we would change much, the solution we used although had a great price and licensing model, Druva was way better in many way, policies, security, integration...

Druva inSync Support

Druva Security Cloud Customer Support Pros and Cons

Pros	Cons
Good followup Problems get solved No escalation required	Less knowledgeable Need to explain problems multiple times

Premium Support

Yes - As long as we would get proactive support

Bug Resolution

Yes - We did several times, related to selections on local synced files not backing up particularly with OneDrive for Business even thought policies were in place and according to Druva support they could find no issue for these location not backing up. After month working with Druva and reporting of these bug it was fixed.

Exceptional Examples of Druva Security Cloud Support

A couple times with a couple of our remote users who lost a significant amount of data data after their PCs crashed, Druva support quickly helped us retrieve their data fast and effortlessly without our support team having to get involved to troubleshoot recovery issues we were having with the local Druva client.

Support Rating

A lot to be desire, we find ourselves on the phone with Druva support on a weekly basis not always get an answer. This happened during a large period where the local Druva backup client would not backup and had be be removed and reinstalled almost every week and was happening to a large number of end users.

Using Druva inSync

Usability Pros and Cons

Pros	Cons
Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar	None

Easy Tasks

Admin user interface
Self serve easy to use user interface
Reporting

Difficult Tasks

Support

Usability

Easy to navigate user interface, when it works its great. Restores are a breeze and again, when agents work there are not many solutions out there that have the power of Druva inSync.

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